Oluwatosin Ogede

Oluwatosin Ogede-|- Summary of Qualifications Dedicated IT Professional with broad base of experience and history of meeting company goals utilizing consistent and organized practices. strong troubleshooting, reasoning and problem solving skills.Hardworking and passionate job seeker with excellent time management skills . Ready to help team achieve company goals Technical Skills Operating Systems: Applications: Tools: Project Management: Windows, Android, iOS, Mac OS, Linux ServiceNow, Microsoft Office 365, GanttProject,SIEM(Azure Sentinel) Hashcat, SCCM, Packet Tracer, 7Zip,Nmap, Nessus Agile, Waterfall, Scrum, Kanban and Gantt Charts, Education Udacity Cyber Security Program Google Project Management Program(Npower Canada) Bachelors Of Computer Science(University of Ilorin) Jan 2023 Feb 2022 June 2009 Certifications Certified Cyber Security (ISC)² CompTIA Security+ Microsoft Security , Compliance and Identity Microsoft Azure Fundamentals Network Security Expert 2 CompTIA A+ Cisco IT Essentials Certification Oct 2022 April 2022 Feb 2022 Dec 2021 June 2020 Jan 2019 Dec 2018 Work Experience Service Desk Analyst Infotech-Research Group | London, Ontario Jan - Till present ● Implement company policy , technical procedures and standards for preserving the integrity and security of data ● Responsible for Imaging, configuring and setting up Laptops with approved software ● Troubleshoot and resolve various IT issues from various channels (phone call, chats , and self service tickets ) ● Being thorough when fulfilling request ,submitting , handling and following up on request using the ticketing system ● Act as the first Responder and part of Incident Response Team for all security incidents and request globally ● Perform deep analysis of cybersecurity incidents in the SIEM solutions ● Monitors and resolves support tickets via Manage Engine, escalates unresolved issues to senior team members or managers Service Desk Analyst March 2021 - Jan 2023 Penguin Random House Canada| Toronto , Ontario ● Assisted users with more difficult issues by troubleshooting hardware and software ● Responsible for Imaging new and existing Laptop to Windows 10 and Mac OS on a daily basis ● Installed and configured hardened user devices by adopting guidance from CIS standards ● Created and Generates(OKTA) Two factor Authentication for users identity and access management ● Reviewed inventory count on asset management for tracking of computers, mobiles, loaners using ServiceNow and balance accuracy ● Investigated Azure sentinel alert and reviewed logs to ensure malicious activity are identified ● Developed and delivered effective information security education and awareness to influence the culture and behaviour of staff Technical Support Analyst Adidas | Toronto ,Ontario Sep 2019 - March 2021 ● Administered AD Domain users and computers using Active Directory ● Effectively utilized remote tools like Bomgar, Jamf(Macs), RDP and CmRC for urgent issues ● Managed personal workflow using full O365 suite, including OneDrive, Outlook, Sharepoint and Microsoft Teams ● Heavily utilized and contributed to an extensive IT Knowledge base using the ServiceNow Platform ● Onboarding new employee and provide IT orientation ● Provided outstanding SLA performance for L2 on-site and remote support for Windows PC, Macs for over 400 users including remote sales reps and executives with sensitive data Technical Support Analyst Gatestone & Co Inc| Toronto, Ontario(Shaw Campaign) May 2019 - Sep 2019 ● Provided knowledgeable technical support and troubleshooting guidance pertaining to Internet and cable ● Diagnosed and resolve technical problems encountered by customers ● Solved 99% of technical support tickets without needing to escalate to Tier 3 Representative Contact Center Agent Team Lead 2012 - 2015 Skye Bank Plc | Lagos, Nigeria ● Provided solutions to customer's enquiry, complaints and service request within the stipulated service level agreement ● Led a small team and provided monthly training on personal and professional development ● Liaised with an average of 120 customers on a daily basis