Oluwatosin Fatunbi

Fatunbi Oluwatosin Omotola Fatunbi Oluwatosin Omotola Contact Address: Street V4, Abraham Adesanya Estate Lagos. Mobile - E-mail: mimivic18 @gmail.com PROFFESSIONAL SUMMARY I am seeking a challenging and rewarding technical position with a technology company that will allow me to continue practicing and expanding my skill set and knowledge base. Also, to make further contributions to the organization by more fully exploiting my experience. Keen eye on the latest developments in technology and current software to assist end users efficiently. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems. Looking for a suitable IT support technician position with a successful and dynamic company that offers room for progression WORK EXPERIENCE: L2 Technical Support Engineer (Microsoft office 365): Tek Experts Global Key Responsibilities include: (August 2019 – Present) ✓ Providing worldwide technical support for Microsoft services online. ✓ Acting as the advanced technical contact for troubleshooting customer issues. ✓ Delivering advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management. ✓ Collaborating with subject matter experts and escalation managers when additional support is needed. ✓ Managing critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved. System Administrator: House of Zada Key Responsibilities include: (August 2018- July 2019) ✓ Configuring and maintaining the organization's internal computer network. Manage network security tools, e.g., firewall, anti-virus and intrusion detection systems. Identifying, troubleshooting, solving and documenting network connectivity and performance issues. Installing and supporting hardline telephones and other networked telecommunication devices. Monitoring network performance and optimize the network for optimal speed and availability. Installing, configuring and maintaining network hardware, for example, Cisco routers and switches. Deploying, configuring and upgrading network software, such as, enterprise antivirus or diagnostics programs. Implementing and maintaining emergency backup and restore systems for mission-critical network servers. - Regulates user access to sensitive files to protect against internal security breaches. ✓ End-user desktop supporting and the maintenance of servers and other networked devices ✓ ✓ ✓ ✓ ✓ ✓ Technical Support Engineer: Imo State Zoological Garden (NYSC) Key Responsibilities include: ✓ (August 2017 - June 2018) Construction of an Ultra-modern museum and grasscutter domestication center for the zoo carried out as a Personal Community Development Project (CDS) Fatunbi Oluwatosin Omotola ✓ ✓ ✓ Assisted in maintaining internal corporate systems including corporate email, messaging, websites, SQL Servers. Provided technical assistance to customers on inbound telephone tech support calls. Used remote access to perform troubleshooting when needed. Customer Service Intern: Whogohost Limited Key Responsibilities include: ✓ ✓ ✓ ✓ ✓ (March 2017-July 2017) Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development. Provide root cause analysis for customer's storage appliance failure. Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals. Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems. Intern: Information and Communication Resource Center (FUNAAB) Key Responsibilities include: (March 2017-July 2017) ✓ ✓ ✓ ✓ Performing OS installation, troubleshooting, patching and maintenance. Assembling and troubleshooting of Computer and laptop. Installation and configuration of Windows operating systems (Server and Client OS). Provided support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites. ✓ Performed DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues. KEY TECHNICAL SKILLS WITH HANDS ON EXPERIENCE: Designing and implementing Microsoft 365 services ❖ Manage domains ❖ Setup Microsoft 365 tenancy and subscription ❖ Plan migration of users and data ❖ Plan a Microsoft 365 implementation ❖ Manage Microsoft 365 subscription and tenant health Managing user identity and roles: ❖ Design identity strategy ❖ Plan identity synchronization by using Azure AD Connect ❖ Manage identity synchronization by using Azure AD Connect ❖ Manage Azure AD identities ❖ Manage user roles Implement and manage identity and access: ❖ Secure Microsoft 365 hybrid environments ❖ Implement authentication methods ❖ Implement role-based access control (RBAC) ❖ Implement Azure AD Identity Protection ❖ Secure Identities ❖ Implement conditional access ❖ Implement Azure AD Privileged Identity Management (PIM) Fatunbi Oluwatosin Omotola Managing access and authentication ❖ Manage authentication ❖ Configure application access Workloads ❖ Implement Multi-Factor Authentication (MFA) ❖ Implement access for external users of Microsoft 365 Implement Microsoft 365 security and threat management ❖ Implement Cloud App Security (CAS) ❖ Implement threat management ❖ Implement Windows Defender Advanced Threat Protection (ATP)❖ Manage security reports and alerts Business Applications: ✓ Microsoft SharePoint online ✓ Microsoft Exchange online ✓ Microsoft Cloud App Security ✓ ✓ Microsoft Teams Microsoft One Drive ➢ Microsoft Outlook ➢ Microsoft Yammer ➢ Microsoft Skype for Business ➢ Microsoft PowerApps ➢ Microsoft Power Bi EDUCATION: Bowen University -) Qualification: BSc. Information Technology and Business Information Systems (Second Class Upper Division) FGGC SAGAMU (2005 – 2011) Qualification: O-Levels West African Examinations Council PROFESSIONAL CERTIFICATIONS ✓ Microsoft 365 Certified: Enterprise Administrator Expert ✓ Microsoft 365 Certified: Security Administrator Associate ✓ Microsoft Certified: Azure Administrator Associate (2020) (2020) (In-view) TRAININGS ATTENDED ✓ ✓ ✓ ✓ ✓ ✓ AWS Security: Compliance and Governance (2020) AWS Security: Data Security (2020) AWS Security: Access Management (2020) PowerShell - Microsoft Training (2019) IT Expert: Office 365 Exchange Migration (2019) Deploy Azure Virtual Machines with Code (2020) ➢ Azure Subscriptions and Resources (2020) ➢ Azure Security (2020) ➢ Migrating to Azure (2020) ➢ Developing Azure Solutions (2020) SOFT SKILLS ✓ A positive attitude towards customer service and good communication skills. ✓ Eager to learn and acquire new skills ✓ Excellent analytical and troubleshooting skills. ✓ Excellent interpersonal and communication skills. INTERESTS ✓ Research via Internet surfing, Basketball, Music and Reading