Oluwatosin Ayorinde

. Oluwatosin Ayorinde Lagos, Oworonshoki, Nigeria-in/oluwatosin-ayorinde-a-b - SUMMARY I am a highly-motivated, passionate, energetic, and commercially-focused team worker who understands how paramount excellent customer service is to the success of a business. In recent times, I have developed excellent communication and interpersonal skills which means I will consistently be a role model for your products, services, and brand. I am a high achiever and I've been constantly praised for my flexibility, loyalty, and commitment to continuous improvement and development. If you hire me, I will ensure that I serve your customers positively, impact your company reviews, and protect your hard-earned reputation in this competitive industry. EXPERIENCE Customer Service Representative October 2022 - Present Outsource Global Technologies • Handled an average of 50 inbound and outbound calls daily, achieving a customer satisfaction score of 95% by engaging with clients in a courteous, empathetic, and professional manner. • Supported an average of 30 clients daily through tickets, live chats, email, and virtual calls, achieving a customer satisfaction rate of 92% and maintaining an average issue resolution time of 24 hours. • Identified, qualified, and overcame customer objections, achieving a success rate of 95% in converting objections to resolutions and contributing to a 50% increase in customer retention. • Used CRMs for easy call tracking, efficiently managing over 200 calls per week and maintaining a data accuracy rate of 98%. Executive Assistant to the CEO November 2020 – August 2022 Phynah Consult Abuja, Nigeria • Coordinated and executed over 30 corporate events and meetings annually, ensuring compliance with schedules and budgets. • Provided high-level administrative support to 3 senior executives, including calendar management, travel arrangements, and correspondence handling. • Organized and prepared materials for executive meetings, increasing meeting efficiency by 50%, • Managed and prioritized executives' email and communication, reducing their inbox load. Assisted with administrative tasks, filing of documents, and copying of materials. • Utilized Microsoft Office Suite to create an average of 25 professional documents per month for internal use and external distribution. • Proficiency in the use of Google workspace (Docs, Sheets, Slides, and forms). Class Teacher February 2018 - September 2021 Cherub Schools Ilorin, Nigeria • Took daily attendance of students. • Developed and implemented engaging class activities that enhanced learning outcomes. • Successfully prepared and administered assessments, ensuring accurate evaluation of student performance. . . • Consistently received positive feedback from parents regarding student progress. Chemistry Teacher January 2017 - October 2017 National Youth Service Corp (NYSC)-Iretiolu Schools Ogun, Nigeria • Taught Chemistry Planned lessons with logically sequenced objectives, based on curriculum. • Differentiated instruction using hands-on, active learning techniques. • Assessed student learning and provided ongoing formative feedback for growth. • Engaged with learners to promote student dialogue and positive interaction. • Encouraged student participation and challenged students to think critically. Laboratory Assistant Intern March 2014 - September 2014 Mecure Health Care Limited Ibadan, Nigeria • Cleaned, maintained, and prepared supplies and work areas. • Interpreted test results to compare to established specifications and control limits. • Compiled laboratory test data to perform appropriate analyses. • Weighed compounds and solutions for use in testing. EDUCATION Bachelor of Technology in Pure and Applied Chemistry Ladoke Akintola University of Technology Ogbomoso, Oyo State CERTIFICATIONS Virtual Assistant ALX • The use of different Google Workspaces. • The use of different Tech tools such as Asana, Trello, Slack. • Task prioritization. • The use of tools for efficient calendar management. • The use of tools for efficient travel Arrangement. AI Career Essential ALX • Website designs. • The use of Canva for different designs and presentations. • The use of Al to enhance daily tasks. . December 2015 September 2024 July 2024 Cybersecurity Cisco Networking February 2024 Networking basics Cisco networking November 2023 . Customer Service Joint Professional Training and support Intl. • Effective communication and customer relationship management. Health Safety and environment Joint Professional Training and Support, Intl. SKILLS • • • • • . Emotional Intelligence Problem-solving abilities Active listening Technological Proficiency Cultural Competence September 2020 July 2017