Oluwatosin Aremu

OLUWATOSIN AREMU CUSTOMER SUPPORT SPECIALIST CONTACT --Plot 465 (R) 71 Road FHA Abuja PROFILE Committed customer service professional with a strong focus on maintaining customer satisfaction and driving company success. Demonstrated expertise in building relationships with leads and consistently surpassing sales targets. Dependable and self-motivated, with excellent time management and prioritization skills. Experienced in customer relationship management with over 8 years in sales and lead handling, known for effectively resolving issues and enhancing customer satisfaction. WORK EXPERIENCE EDUCATION 2010 - 2013 ADEKUNLE AJASIN UNIVERSITY B.sc Computer Science 1999 - 2004 WAHAB FOLAWIYO HIGH, LAGOS West Africa Examination Council SKILLS Customer Support Rep / Amazon Seller Alpha-CX Alpha Intelligent Technology Co.LTD Jul 2024 Answering incoming calls, emails, and chats from customers. Providing accurate, valid, and complete information using the right methods and tools. Handling customer complaints, and providing appropriate solutions and alternatives within the time limits. Following up to ensure resolution. Keeping up to date with product and service information Explaining product features and benefits, and helping customers use the products/services. Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Project Management Public Relations Teamwork Time Management Leadership Effective Communication Strategy Development Market Research CRM Managment Digital Marketing Sales Goals Attainment Complex Negotiations Retail Marketing Brand - Building Strategies Internet And E-mail Marketing Microsoft Excel Tools Collections Specialist FairMoney Microfinance Bank Nov 2023 - Jul 2024 Monitor the firm’s accounts receivable and identify overdue accounts. Contact customers with overdue accounts and try to either collect the overdue amount or negotiate a payment plan to collect it in installments. Use credit bureau data, post office information, internet searches, and other tools to locate customers who have moved or changed phone numbers. Maintain records of contacts and attempted contacts with delinquent account customers and records of any payments collected from the customer. Submit regular reports on the status of unpaid accounts and any repayment progress. Find and contact clients to ask about their overdue payments Take action to encourage timely debt payments Resolve billing and customer credit issues LANGUAGES English Fluent Yoruba Fluent Hausa Fluent Business Development Manager Select Print And Exhibition Nov 2023 - May 2024 Proven experience in telemarketing, preferably in the events or exhibitions industry. Excellent communication skills with a pleasant and persuasive telephone manner. Strong sales and negotiation abilities, with a track record of meeting or exceeding targets. Ability to quickly understand and articulate the value proposition of the print exhibition to different audiences Proficiency in using CRM software and other sales tools for lead management and reporting. Outsource Global Technology TotalEnergies Nigeria Sep 2022 - Oct 2023 Placing outbound customer service or customer satisfaction calls to follow up on issues. Learning and Maintaining an in-depth understanding of product information, and providing knowledgeable responses to diverse questions. Resolved customer complaints in a timely and effective manner, resulting in a 100% customer satisfaction rating. Ability to quickly understand and articulate the value proposition of the print exhibition to different audiences Developed and implemented customer loyalty programs that resulted in a 100% increase in customer retention Outsource Global Technology Steling Bank Sep 2021 - Aug2023 Answered customer inquiries via phone and provided information on banking products and services. Manage customer accounts and provide account information, such as balances and transaction histories. Assisted customers with online banking, mobile banking, and other digital banking services. I followed up with customers on account inquiries, requests, and complaints to ensure customer satisfaction. I educated customers on bank products and services, including loans, credit cards, and investment options. Maintained accurate customer records and documented all customer interactions in the bank's CRM system.Developed and implemented customer loyalty programs that resulted in a 100% increase in customer retention. Resolved customer complaints in a timely and satisfactory manner, resulting in a 100% increase in customer loyalty. Developed and implemented a customer retention program that resulted in a 100% decrease in customer churn. Outsource Global Technology Citizens Disability - SSDI & Benefit Advocates Jan 2020 - Nov 2021 Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Resolved customer complaints in a timely and effective manner, resulting in a 100% customer satisfaction rating Developed customer service standards and policies that improved customer service quality and efficiency Maintained customer accounts and records, ensuring accuracy and data integrity Analyzed customer data to identify trends and develop strategies to increase customer retention Developed customer service training materials and led training sessions for new customer service representatives. Connect Store Manager MTN Nigeria May 2018 - Dec 2019 Placing outbound customer service or customer satisfaction calls to follow up on issues. Learning and maintaining an in-depth understanding of product information, providing knowledgeable responses to diverse questions. Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 100% reduction in customer complaints. Developed and implemented customer loyalty programs that resulted in a 100% increase in customer retention Customer Care Agent iSON BPO - Leading BPO Mar 2016 - Mar 2018 Placing outbound customer service or customer satisfaction calls to follow up on issues. Learning and maintaining an in-depth understanding of product information, providing knowledgeable responses to diverse questions. Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 100% reduction in customer complaints. Developed and implemented customer loyalty programs that resulted in a 100% increase in customer retention REFERENCE Shola Aremu Billy Aderin Banking Officer Phone:+1 - Phone:- Email :-