Oluwatoosin Modesola Bamisile

Oluwatoosin Modesola Bamisile Customer Support Specialist | Virtual Assistant | - |-| LinkedIn Profile Link | Portfolio Professional Summary Highly motivated and empathetic Customer Support Specialist, Virtual Assistant, and Appointment Setter with over 8 years of experience across customer service, virtual assistance, and lead generation. Adept at handling high-volume communications, appointment setting, task management, and client relationship building. ALX and Wing Assistant certified. Committed to delivering outstanding support, driving customer satisfaction, and helping businesses achieve growth. Professional Experience Appointment Setter​ Hunter Performance, |October 2023 – Present ●​ Conduct 200+ cold calls daily to prospective leads with a 20% booking rate on 100 call connections. ●​ Effectively qualify and schedule appointments, improving sales pipeline performance. ●​ Maintain accurate lead data and follow-up schedules in CRM tools to optimize conversion rates. ●​ Build rapport and nurture leads for smooth sales handover. Customer Support Specialist Himma Foods | May 2023 – August 2024 ●​ Delivered multi-channel support (phone, email, chat), resolving customer inquiries with a 95% satisfaction rate. ●​ Identified customer issues, provided timely resolutions, and escalated complex cases as needed. ●​ Fostered long-term customer relationships through proactive service and follow-up. Virtual Assistant Rehobot Natural Drinks | August 2021 – April 2024 ●​ Managed executives' calendars, organized meetings, and handled email communications. ●​ Streamlined document management and improved team efficiency by implementing digital tools. ●​ Coordinated client onboarding and provided continuous administrative support to business operations. Modade Nigeria Enterprise | January 2017 – June 2021 ●​ Reduced technical issue resolution time by 25% with a new diagnostic protocol. ●​ Increased customer retention by 15% through proactive follow-ups and personalized support. ●​ Achieved a 98% customer satisfaction rate. ●​ Improved team performance and service quality by 20% through training and mentoring. Customer Service Representative (Banking Officer)​ Access Bank Plc | February 2009 – November 2016 ●​ Provided excellent front-line service to customers via phone, email, and in-person channels. ●​ Handled account maintenance, transactions, and card services while ensuring regulatory compliance. ●​ Built strong customer loyalty through personalized service and proactive support. Education & Certifications ●​ ●​ ●​ ●​ ●​ ●​ ALX Virtual Assistant Certificate – 2024 Wing Assistant Virtual Assistant Certificate – 2025 LinkedIn Courses – Handling Difficult Customers – 2024 LinkedIn Courses – Creating Positive Conversations – 2024 LinkedIn Courses – Serving Customers Through Chat and Text – 2024 Business Administration and Management –Rufus Giwa Polytechnic, Nigeria – 2006 Skills ●​ Appointment Setting and Cold Calling ●​ CRM Tools (HubSpot, Salesforce, GoHighLevel, Apollo.io, Zendesk, Freshdesk, Intercom) ●​ Customer Service and Support ●​ Calendar, Email, and Task Management ●​ Conflict Resolution and Problem Solving ●​ Client Relationship Building ●​ Multi-channel Communication (Phone, Email, Chat) ●​ Administrative Support and Data Management ●​ Tools: Google Workspace, Trello, Asana, ClickUp, Monday.com, Microsoft Office.