Oluwatofunmi Olayinka
Virtual Assistant
- |-LinkedIn URL: https://www.linkedin.com/in/tofunmi-olayinka-9200b9191
Exceptional virtual assistant skilled in customer support, customer service, lead generation, data entry, market research with
proven records of managing projects, solving problems and premium support while remaining calm in a fast-paced
environment. I haveexperience using Salesforce, Slack, Jira, Senri, Sprinklr, Chat fuel, Project Wheel and can easily adapt
to any CRM or automation tools. As a result of my flexibility I have worked in different time zones.
SKILLS
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Communication
Customer Service
Computer proficiency
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Data Entry
Lead Generation
Record Keeping
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Task prioritization
Time Management
Ms Office/G-Workspace
PROFESSIONAL EXPERIENCE
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ORDERIFIC
New York, (Remote)
Virtual Assistant (Customer Support)
October 2023–August,
2024
● Conducted data entry and lead generation for restaurants brand contacts and food influencer contacts.
● Provided customer support through live chat and email, troubleshoot issues and escalated to the technical
team within the average limit time and follow up till resolution.
● Performed QA testing to identify bugs and resolve issues.
● Designed unique appealing website and imported menus for different brands.
● Managed schedules and confirmed appointments.
AUTOMATEDPROS
Dubai, (Remote)
Virtual Assistant (Customer Support)
October 2023–August,
2024
● Demonstrated excellent customer service and professionalism during online sales and follow up with customers.
● Explained the products addressing questions and concerns where necessary in order to make sales
● Used excellent written communication and best practices in customer service when interacting with
customers.
● Trained new employee on how to use and navigate the application software efficiently. Created and updated
pdf training manuals.
● Managed schedules and confirmed appointments.
JUMIA GROUP
Live Chat Representative (Contract)
2023
Lagos (Onsite)
July,
● Provided accurate, valid and complete information by using the right methods/tools.
● Provided customer help and support via live chat within average limit time.
● Identified and assess customer’s needs to achieve satisfaction, followed communication procedures, guidelines and
policy.
● Became a subject matter expert with respect to customer experience, specifically on delivery and return.
● Attracted potential customers by answering product and service questions, suggesting information about other
products and services.
SENRI LTD
Customer Success Associate
Lagos (Hybrid)
April 2021–November, 2022
● Managed an effective onboarding process. Schedule and confirm appointments.
● Provided exceptional support via calls, emails, and video conferencing calls, troubleshoot issues, escalated issues and
followed up to ensure resolution within average limit time.
● Built a sustainable relationship with our customers, organized review meetings with company stakeholders to take
feedback and potential product request.
AZEEMI TECHNOLOGIES INC
Business Development Executive
Remote
October 2020–March, 2021
● Carried out Market Research using LinkedIn and documented information about the prospect.
● Qualified prospects by cold calling, arranged meeting, explained company Services and solutions to prospect
customers.
● Foster good relationship with prospective clients and suggested strategies to get more meetings.
EDUCATION
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McPHERSON UNIVERSITY
2019
B.Sc. Business Administration.
July
CERTIFICATIONS
Bloomberg Client Executive Virtual Experience
Jira Certification by LinkedIn Learning
2022
Dovi Learn Certified Customer Service Specialist Training
GATES Finishing school (Business Etiquette and Social Intelligence)
October 2022
July
July 2019
July 2019
