Oluwatobiloba Johnson Awoseso

Experienced Customer Success Manager with over five years of driving customer engagement, retention, and scalable solutions. I have 

led cross-functional agile teams to enhance user experience and improve product adoption. Successfully optimized customer journeys 

for high-impact products, including a cross-border payments mobile app, reducing onboarding drop-off rates to 5%, and a multi-vendor 

e-commerce platform that boosted user retention. I combine customer insights, technology, and business acumen to drive customer 

satisfaction, retention, and revenue growth. My goal is to leverage data-driven strategies and proactive customer success initiatives to 

enhance product adoption and long-term customer loyalty