Oluwatobi Emmanuel Akerele

I bring to your attention my extensive experience as a Customer Support Engineer, adept in utilizing help desk software and remote support tools to address and resolve a spectrum of customer issues, encompassing both software and hardware. My proficiency extends to Application Support, Installation, and configuration of Operating systems and printers, complemented by a foundational understanding of Networking.

In addition to my Customer Support role, I have a wealth of experience as a Microsoft/Office 365 Administrator, showcasing expertise in Exchange Management, Cloud Identity, mail flow, Active Directory, Anti-Virus, Security & Compliance, and other associated Office 365 services. Currently serving as an IT Admin, my responsibilities include supporting Servers, Database Management, and various other facets of IT administration.

My dedication and hard work in previous roles have been acknowledged, prompting my interest in contributing my skills to your esteemed organization. My expertise lies in diagnosing and offering solutions to application/software issues, ensuring optimal performance for end-users.

Regarding the advertised position on your website, I have attached my resume for your consideration. I am eager to align my experience with your organization's growth objectives, delivering exceptional service to customers, clients, and users. A role as a Technical Support professional presents an opportunity for me to showcase my abilities effectively.

Key skills I bring to this role include practical knowledge in handling ticketing systems, adeptness at working efficiently under pressure, effective oral and written communication, a high level of tolerance and patience, swift adaptability to new developments, and excellent organization and multitasking abilities.

I am available for further discussion and an interview.

I anticipate the opportunity to discuss how my skills align with your organization's needs. Thank you for considering my application, and I look forward to the possibility of contributing to your team.

Yours sincerely,

OLUWATOBI AKERELE.