Oluwatobi D.S Omotosho

OLUWATOBI D.S OMOTOSHO Customer Operations Specialist | Customer Support https://linkedin.com/in/oluwatobidshantel | - | Lagos, Nigeria |- SUMMARY I specialize in customer support, client onboarding, customer retention, and account management. I am dedicated to transforming obstacles into opportunities while ensuring customers feel valued at every stage. I excel at optimizing customer experience, streamlining operations, and driving business growth. With a passion for solving intricate issues, I focus on refining processes, increasing client satisfaction, and enhancing operational efficiency to improve sales. WORK EXPERIENCE | Customer Operations Specialist | Upwork Contracts July 2024 - Present Provided offshore customer support via email and phone for U.S. and UK-based clients. Managed client call scheduling and customer queries, ensuring seamless operations. Implemented workflow improvements that boosted customer satisfaction by 75%. | Customer Operations Specialist | ClickSource UK Oct 2023 - June 2024 Assisted in client onboarding and account setup, ensuring seamless activation. Optimized SEO strategies, increasing client visibility on search engines. Increased customer retention by 133% through targeted engagement strategies. | Company Representative | RB Interiors Ltd. Nov 2021 - Oct 2023 Managed customer support operations, ensuring timely resolution of client concerns. Conducted market research and competitor analysis to drive sales growth. Strengthened client relationships, leading to a 20% increase in repeat business. | Customer Care Representative | POB Academy June 2018 - Sept 2021 Provided multi-channel customer support via calls, emails, and live chat. Increased course sales by 145% through effective upselling strategies. Resolved customer inquiries with a 98% satisfaction rating. SKILLS & EXPERTISE Customer Support (Email, Phone, Live Chat) Lead Generation & Appointment Setting CRM Tools: GoHighLevel, Zendesk, Microsoft Dynamics 365, Zoho, etc. Customer Retention & Account Management SLA Management & Ticketing Systems Process Improvement & Workflow Optimization Client Relationship Management Data Analysis & Performance Tracking OLUWATOBI D.S OMOTOSHO Customer Operations Specialist | Remote Customer Support EDUCATION & CERTIFICATES ADDITIONAL INFORMATION BSc. Economics - Redeemers University, Ede (2015 - 2019) Customer Service Fundamentals - Coursera Certification by Knowledge Accelerators (2023) Languages: English (Native) References: Available upon request