Oluwatimilehin Abayomi Abogunrin

ABOGUNRIN OLUWATIMILEHIN ABAYOMI No 20, Ehingbeti, Off Akinbaye, Isolo, Lagos State. Phone:-,- E-mail:- CAREER OBJECTIVES Seeking a promising and constantly challenging career where I can contribute my quota in achieving corporate goals. ABILITIES    Ability to work with others as a team. Ability to coordinate and organize people on a team effectively and efficiently. Customer Centricity & Professional Customer Service  Good interpersonal and intrapersonal skills WORK EXPERIENCE Comm EN M365 Admin Support (Remote) Oct 2023 - May 2024 Upwork Global Inc – MICROSOFT CORPORATION) RESPONSIBILITY:  Provide technical support to Microsoft clients using Microsoft Office 365.  Proffer solutions to various queries raised by clients  Provide technical support on Microsoft technology (EXCHANGE ONLINE, MICROSOFT TEAMS, SECURITY & COMPLIANCE, ONEDRIVE & SHAREPOINT ONLINE) to clients. Resume: ABOGUNRIN OLUWATIMI A  Support customers on getting started with the various technologies.  Support client for domain verification on Office 365 Admin Centre.  Provide various supports on Office 365 issues.  Provide technical support on issues raised by customers while using various technologies. Technical Support Engineer Feb 2020 -June 2021 TEK EXPRTS NIGERIA LTD – MICROSOFT CORPORATION) RESPONSIBILITY:  Provide technical support to Microsoft clients using Microsoft Office 365.  Proffer solution to various queries raised by clients  Provide technical support on Microsoft technology (EXCHANGE ONLINE, MICROSOFT TEAMS, SECURITY & COMPLIANCE, ONEDRIVE & SHAREPOINT ONLINE) to clients.  Support customers on getting started with the various technologies.  Support client for domain verification on Office 365 Admin Centre.  Provide various supports on Office 365 issues.  Provide technical support on issues raised by customers while using various technologies. Page 2 |-,- Resume: ABOGUNRIN OLUWATIMI A Graduate Trainee (IT Support) Aug 2019 –Sep 2019 TRANTER IT INFRASTRUCTURE SERVICES LTD, LAGOS (FMCG) RESPONSIBILITY: Install and configure computer hardware, software, systems, network, printers and scanners. Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests. Provide technical support across the company both physically, over the phone and remotely to resolve issues. Troubleshoot systems and network problems, diagnosing and solving hardware or software faults Repair and replace equipment as necessary and conduct electrical safety checks on computer equipment. Electrical Engineer (Internship) Feb 2019 – May 2019 OLUWASEUN ELECTRICAL SERVICES, IBADAN. OYO STATE RESPONSIBILITY: Inspection of buildings to prepare quotations for wirings, preparation of electrical quotations based on clients preference. Prepare site for electrical works, breaking of walls for laying of conduit pipes in a conduit work. Install conduit pipe, socket boxes (aluminium boxes), U-boxes, Y-boxes and other electrical components for residential electrification. Installation of distribution board, cooker units and cementing of installed components to ensure proper positioning. Examination of installed components to meet proper standards before plasterwork is done by bricklayers. Installation of cables using fishing tape in conduit pipes, Interconnection of all cables to the distribution board and fittings. - Resume: ABOGUNRIN OLUWATIMI A Team Lead Financial (Banking Assistant) ISOLO Jan 2017 - Dec2017 FIRST BANK OF NIGERIA LIMITED RESPONSIBILITY: Process all customers transfer request; internal and inter-bank transfers. Process all foreign money transfers (CREMIT). Process all FORM A requests (foreign payments for school fees, medical bills) Process all clearing cheques (other bank cheque deposited into first bank accounts) Payment and receipts (deposit from customers) of foreign currency. Process NEFT and RTGS requests (payments platforms for Intra Bank transfers especially for large amounts of money). Load cash into the ATM machines at the branch. Evacuate cash from the machines on a daily basis to ascertain the position of the machines. Ensure an average ATM availability uptime of 97% on APTRA VISION Process all money transfer operation request (WESTERN UNION, MONEY GRAM, RIA & TRANSFAST) both in-bound and out-bound transfer. Oversees the activities and operations of the Fund Transfer unit. Customer Service Officer /Asst Head, Cash Agency (Trainee) (Jan-16-Dec-16) FIRST BANK OF NIGERIA LIMITED Position achievements: Perform all customer service duties; provide customers detailed information about the products of the Bank. Issuance of account opening package to customers, Confirm the correctness and accuracy of duly completed forms. Check account balance, confirm images and signatures of account holders with duly signed vouchers and other instruments. Advice customers to carry out updates on their account when deemed necessary; when address has changed, images are old, signature becoming irregular, phone number changes. Give account update forms to customer, E-product enrolment form, signature change request form and mandate card for account updates. Page 4 |-,- Resume: ABOGUNRIN OLUWATIMI A Assistant Information Technology officer Oct 2007-Dec 2008 ECB MICROFINANCE BANK NIG. LTD RESPONSIBILITY: Diagnose the banks’ intra-network when a fault is noticed, traced, detected and rectified to ensure the smooth running of operations. Regular training of staffs on effective and efficient use of the IT equipment in the bank. Assist the Information Technology Officer in the day-to-day administration and running of the IT Department. Procure and install additional workstations to the outside branch of the Bank to aid effective operations. Relate with the software vendor for prompt installations of patches and software updates. Education Domestic Electrical Installations & Solar Installations (FSD/ITF-NECA). Finacle Support Training (CWG Plc). Microsoft Certified: Information Protection Administrator. - Microsoft Certified: Security Operations Analyst 2022 Google IT Support Professional Certificate. 2021 Microsoft Certified: Data Fundamentals (Microsoft Inc) 2020 Microsoft Certified: Azure Fundamentals (Microsoft Inc) 2020 Microsoft 365 Certified: Team Administrator Associate (Microsoft Inc) 2020 Bachelor of Technology (B. Tech) Electronic/Electrical Engineering (LAUTECH) 2018 Proficiency in Management (Nigerian Institute of Management) 2012 HND Computer Science Upper Credit (FEDERAL POLY EDE) 2011 Microsoft Certified Professional MCP (Microsoft Inc) 2009 OND Computer Science Lower Credit (FEDERAL POLY EDE) 2007 Senior Secondary School Certificate (Adventist Gram School, Ede. Osun State) 2003 - Resume: ABOGUNRIN OLUWATIMI A Page 6 |-,-