Oluwashina Olasubomi Karamot

OLASUBOMI OLUWASHINA Executive Virtual Assistant | CRM Setup, Client Onboarding & Workflow Automation Remote | Supporting US & UK Businesses PROFILE SUMMARY I help founders, coaches, and service-based businesses remove admin bottlenecks, organize their CRM, and automate repetitive workflows so leads, clients, and tasks never fall through the cracks. With 8+ years of experience across banking, customer success, and remote support, I specialize in CRM setup and management, client onboarding systems, inbox and calendar management, and workflow automation using Zapier and Make. RESULTS SNAPSHOT • Streamlined CRM records and follow-up workflows to improve response time and data accuracy • Maintained 95%+ customer satisfaction in high-volume environments • Supported onboarding, scheduling, and operations across multiple teams • Reduced admin overload for business owners through independent execution CORE SERVICES Executive Virtual Assistance • CRM Setup & Management • Client Onboarding Systems • Inbox & Calendar Management • Lead Tracking & Follow-Ups • Workflow Automation (Zapier, Make) • SOP Creation • Customer Support • Data Organization TOOLS HubSpot, Salesforce, Monday.com, Airtable, Zapier, Make, Google Workspace, Microsoft Office, Slack, Zoom, Trello PROFESSIONAL EXPERIENCE Customer Service Officer / Operations Support First City Monument Bank (FCMB) — March 2018 – August 2024 Managed client communication, CRM records, onboarding support, scheduling, and internal workflow coordination. Virtual Assistant / Client Support Specialist (Remote) Flawless Occasions (Freelance) — April 2015 – September 2017 Managed inboxes, calendars, CRM records, and administrative coordination for service-based businesses. EDUCATION Bachelor’s Degree in History — University of Ibadan