Oluwaseyitan Ogunshola

OLUWASEYITAN OGUNSHOLA House 2, Behind Yadha Fashion World, Rayfield, Jos, Plateau State, Nigeria | --| LinkedIn: www.linkedin.com/in/seyitanogunshola SUMMARY ● A dedicated Customer Support Expert with 75% customer retention and a proven track record of delivering exceptional customer service and support. ● Skilled in SAAS troubleshooting, providing prompt technical assistance and resolution of inquiries. ● Highly adaptable and resourceful team player facilitating company growth for 4+years. ● Proactive, has a keen eye for detail, and thrives in fast-paced environments. EDUCATION Tony Reed - The Art of Customer Service Masterclass December 2023 Certificate of Graduation (Premium Award) Badge of Ordination of Customer Service Certificate Information link: https://lnkd.in/dNKYnCBh ALX Africa - Virtual Assistant Programme July 2022 - Sept 2022 Certificate of Completion (with Honors) Certificate Information link: https://www.virtualbadge.io/certificate-validator?credential=cer-73ccd199-adfc-4dc7-9e 3f-f01d34c7 L'université D’Abomey-calavi – République Du Bénin Oct 2015- Dec 2015 Diplôme A1 Le Français (A1 Diploma, French), Mention: Très Bien (Grade: Excellent) Obafemi Awolowo University – Ile-Ife, Nigeria January 2011- April 2015 BA, English Language (Second Class Upper Division) WORK EXPERIENCE Customer Relationship Manager February 2023 - Date Farm Monitor Limited – Nigeria ● Provide technical and non-technical assistance to End-User customers and Organizations. ● I achieved 75% customer satisfaction for 12 months. ● I created User-Guide and Manual from scratch, systems, patterns and automation. ● Established and maintained efficient onboarding processes, support ticketings and feedback systems, ● Created User Guide and Manual. ● Managed user feedback and responded to live chats promptly. Call Centre Telesales Agent Wider Reach LLC– Denver CO ● Achieved daily sales quota. February 2024 - April 2024 ● Efficiently handled inbound and outbound calls, providing professional assistance to customers ● Assisted Customers in signing up on the website, while addressing inquiries, concerns, and complaints with efficiency and empathy ● Offered product information, troubleshooting assistance, and technical support. Cold Calling Agent/ Loan Prequalifying (Trainee) Agent Cast Capital– New York ● Conducted outbound calls to prequalify leads. ● Achieved daily transfer quota January 2024 Head of Operations January 2020 - Date Cheyis’ Tech Hub – Nigeria ● Successfully refined operations to remote-based, resulting in a 15% increase in team productivity and a 20% reduction in operational costs. ● Achieved an 85% success rate in task completion by effectively coordinating remote teams using Project Management Tools, leading to improved efficiency and project delivery. ● Streamlined communication processes, leading to a 20% increase in client satisfaction and improved project delivery timelines. ● Revamped existing operational structures, leading to a 20% improvement in productivity and a 30% reduction in turnaround time, ultimately boosting overall company performance. Firstline Customer Support February 2020 - December 2020 Schoolx.ng, Product of Cheyis’ Tech Hub – Nigeria ● Managed customer onboarding and resolved issues with a 75% success rate. ● Collaborated with the software documentation team and tracked customer support tickets using software such as tawk.to ● Actively followed up on customers who indicated interest in the software, helping to drive sales by 15%. Team Lead, Digital Marketing January 2019 - December 2019 Cheyis’ Tech Hub – Jos, Nigeria ● Led marketing team in delivering persuasive messages and executing campaigns. ● Developed strategies to promote client products and measured campaign performance. Sales Rep April 2017 - December 2018 Cheyis’ Tech Hub – Jos, Nigeria ● Acquired and retained customers, ensuring prompt support and service. SKILLS ● Excellent ● Customer Service Communication ● Process Improvement ● Troubleshooting ● Computer Literacy ● Diplomacy&Persuasion ● Technical Support ● Team Collaboration ● Operational Strategy