Oluwaseyi Oyadokun

OLUWASEYI OYADOKUN Lagos, Nigeria |-| - | linkedin.com/in/oluwaseyi-oyadokun EDUCATION University of Lagos, Akoka Ekiti State University, Ado-Ekiti M.Ed. Educational Administration and Planning 2024 B. Ed. Educational Management 2012 - 2016 PROFESSIONAL EXPERIENCE Union Bank of Nigeria, Plc. | Banking and Financial Services Lagos State, Nigeria Telesales Agent May 2022 – Aug 2022 • Generated a 20% increase in customer acquisition by maintaining consistent outreach of 100+ calls per day and personalised follow-ups. • Consistently exceeded monthly sales targets by 15%, contributing to the team’s overall performance goals. • Achieved a customer satisfaction score of 90%+ by effectively resolving objections and building strong relationships. • Improved CRM accuracy by reducing data entry errors by 25%, ensuring reliable business analytics and insights. • Resolved customer objections and concerns, building trust and fostering long-term relationships. Monument International School | Education Osun State, Nigeria National Values Education Tutor Jul 2018 – Jul 2019 • Enhanced student performance in civic education by 30% through tailored lesson plans and effective teaching strategies. • Organized extracurricular activities that increased student participation by 40%, fostering a more engaging learning environment. • Achieved a 100% pass rate for students in end-of-term examinations by adhering to curriculum standards and personalised coaching. • Reduced lesson delivery time by 20%, improving efficiency while maintaining content quality. Marasa Farms Limited | Agri-Business Company Lagos State, Nigeria Operations Officer Jan 2017 – Jul 2018 • Streamlined daily operations, leading to a 15% reduction in administrative delays by optimising schedules and processes. • Increased customer satisfaction by 20% through resolving 50+ service requests promptly every week. • Improved data reporting accuracy by 30% using advanced Google Workspace tools, aiding in strategic decision-making. • Coordinated cross-functional team efforts, achieving on-time delivery for 95% of organisational projects. LEADERSHIP AND EXTRACURRICULARS NYSC Road Safety Club Osun State, Nigeria Assistant Cadet-in-Chief (AC-in-C) Sep 2018 – Jun 2019 • Organized road safety campaigns that reached over 5,000 residents, increasing awareness and compliance with traffic regulations. • Reduced road incidents in the community by 10% through proactive training sessions and seminars. • Supervised a team of 20+ cadets, ensuring 95% success in executing safety initiatives. INEC | European Union Osun State, Nigeria Ambassador | Presiding Officer Sep 2018 – Feb 2019 • Oversaw election proceedings for a polling unit with 300+ registered voters, ensuring 100% compliance with regulations. • Successfully managed voter education programs, increasing voter turnout by 15% in the assigned district. • Handled conflict resolution during the election process, maintaining a dispute-free polling unit with a satisfaction rate of 98%. SKILLS AND INTERESTS Technical Skills: Microsoft Office, Google Workspace, Administrative Support, Data Entry & Report Generation, Appointment Scheduling, Client Communication & Email Management, Project Coordination, Canva, Asana, Monday.com, Travel Arrangements Interests: Podcasts (Personal Development) (2) Reading (3) Research (4) Event Planning