OLUWASEYI OYADOKUN
Lagos, Nigeria |-| - | linkedin.com/in/oluwaseyi-oyadokun
EDUCATION
University of Lagos, Akoka
Ekiti State University, Ado-Ekiti
M.Ed. Educational Administration and Planning
2024
B. Ed. Educational Management
2012 - 2016
PROFESSIONAL EXPERIENCE
Union Bank of Nigeria, Plc. | Banking and Financial Services
Lagos State, Nigeria
Telesales Agent
May 2022 – Aug 2022
• Generated a 20% increase in customer acquisition by maintaining consistent outreach of 100+ calls per day and personalised follow-ups.
• Consistently exceeded monthly sales targets by 15%, contributing to the team’s overall performance goals.
• Achieved a customer satisfaction score of 90%+ by effectively resolving objections and building strong relationships.
• Improved CRM accuracy by reducing data entry errors by 25%, ensuring reliable business analytics and insights.
• Resolved customer objections and concerns, building trust and fostering long-term relationships.
Monument International School | Education
Osun State, Nigeria
National Values Education Tutor
Jul 2018 – Jul 2019
• Enhanced student performance in civic education by 30% through tailored lesson plans and effective teaching strategies.
• Organized extracurricular activities that increased student participation by 40%, fostering a more engaging learning environment.
• Achieved a 100% pass rate for students in end-of-term examinations by adhering to curriculum standards and personalised coaching.
• Reduced lesson delivery time by 20%, improving efficiency while maintaining content quality.
Marasa Farms Limited | Agri-Business Company
Lagos State, Nigeria
Operations Officer
Jan 2017 – Jul 2018
• Streamlined daily operations, leading to a 15% reduction in administrative delays by optimising schedules and processes.
• Increased customer satisfaction by 20% through resolving 50+ service requests promptly every week.
• Improved data reporting accuracy by 30% using advanced Google Workspace tools, aiding in strategic decision-making.
• Coordinated cross-functional team efforts, achieving on-time delivery for 95% of organisational projects.
LEADERSHIP AND EXTRACURRICULARS
NYSC Road Safety Club
Osun State, Nigeria
Assistant Cadet-in-Chief (AC-in-C)
Sep 2018 – Jun 2019
• Organized road safety campaigns that reached over 5,000 residents, increasing awareness and compliance with traffic regulations.
• Reduced road incidents in the community by 10% through proactive training sessions and seminars.
• Supervised a team of 20+ cadets, ensuring 95% success in executing safety initiatives.
INEC | European Union
Osun State, Nigeria
Ambassador | Presiding Officer
Sep 2018 – Feb 2019
• Oversaw election proceedings for a polling unit with 300+ registered voters, ensuring 100% compliance with regulations.
• Successfully managed voter education programs, increasing voter turnout by 15% in the assigned district.
• Handled conflict resolution during the election process, maintaining a dispute-free polling unit with a satisfaction rate of 98%.
SKILLS AND INTERESTS
Technical Skills: Microsoft Office, Google Workspace, Administrative Support, Data Entry & Report Generation, Appointment Scheduling,
Client Communication & Email Management, Project Coordination, Canva, Asana, Monday.com, Travel Arrangements
Interests: Podcasts (Personal Development) (2) Reading (3) Research (4) Event Planning