OLUWASEYI OLAGOKE
Virtual Assistant | Bookkeeping | Accountant |Finance
Email:-,
Phone Number: -,-
https://www.linkedin.com/in/oluwaseyi-olagoke-/
Address: No 38, Block C, Oluwatedo Alapata, Apete Ibadan, Oyo State, Nigeria.
PROFESSIONAL SUMMARY
A certified and detailed oriented accountant with over 10 years of expertise, I transitioned
into a Virtual Assistant role 4 years ago with background in accounting, finance, and
administrative support, demonstrating a proven track record of success in driving revenue
growth and achieving organizational objectives.
My core strength lies in cost management—strategically optimizing operational and
production expenses to help clients and employers reduce costs while maintaining highquality standards. By implementing effective financial controls and efficiency-driven
solutions, I ensure that products and services remain competitively priced without
compromising professionalism or value.
Additionally, I have IT support experience, proficient in Google Suite (Gmail, Docs,
Sheets/Excel) and highly skilled in stock management, invoicing/billing, and debtors’
reconciliation. I am adept at using pivot tables and VLOOKUP for data analysis and I have
experience in reconciliation of debtors’ ageing, stock ageing, and financial reporting.
As an adaptable, independent, and highly organized Virtual Assistant, I provide multifunctional administrative support, excelling in project management, scheduling, and
budgeting. I am proficient in QuickBooks for invoicing and expense tracking and
experienced in SAP (Systems, Applications, and Products in Data Processing), an enterprise
resource planning (ERP) software used for managing business operations and customer
relations.
I am Eager to leverage my technological expertise, financial acumen, and time management
skills, I consistently deliver insightful monthly reports to top management, ensuring
efficiency and professionalism in every aspect of my work.
Knowledge Management
Communication Tools
CRM Tools
Account Tools
Project Management Tools
| Google Drive | | OneDrive | | Dropbox |
| Microsoft Team | | Google Meet |
| HubSpot | | Gohighlevel |
| SAP | | Quickbooks | |Finacle 10| |Infopool |
| Podio | | Asana | | Monday.com | | Trello |
CORE SKILLS
•
•
•
•
•
•
•
•
•
Data Entry and Documentation
Customer service Support and Administration
Financial Record Keeping and Reporting
Process Improvement and Internal control
Revenue Optimization
Customer Management and Communication
Market Research and Lead Generation
Client Onboarding and Off Boarding
Cost Management
•
Digital fluency (Microsoft office tools, Zoom, Internet, Microsoft Teams, Team
Viewer, Google Workspace)
WORK HISTORY
First Bank of Nigeria Plc
Customer Service Support | On-Site | Jun 2010-Jan 2012
• Telephone and email etiquette
• Registering and onboarding new customers into Finacle 10 banking software.
• Verifying and updating customer details to ensure compliance with KYC (Know Your
Customer) regulations.
• Managing and updating customer accounts, including modifications to personal
details.
• Assisting with account reactivation and dormancy resolution.
• Processing the issuance of debit and credit cards for new and existing customers.
• Hostling and Dehostling ATM Cards to ensure seamless customer transactions.
• Handling customer inquiries related to bank transactions, balances, and service
charges.
• Resolving complaints efficiently to enhance customer satisfaction.
• Capturing and processing account reactivation requests.
• Assisting customers in upgrading or modifying their banking products and services.
• Providing professional assistance in banking operations to improve customer
experience.
• Educating customers on digital banking platforms and fraud prevention.
• Ensuring all processes align with banking policies, regulatory requirements, and data
security standards.
• Maintaining accurate customer records for audit and compliance purposes.
First City Monument Bank Ltd
Account Officer | Business Operation Team Lead| On-site | Nov 2012-Dec 2020
• Registering and onboarding new customers into Finacle 10 banking software.
• Updating and maintaining customer information in compliance with KYC (Know
Your Customer) and regulatory standards.
• Utilizing AXE Portal for seamless loan booking and processing.
• Responsible for budgeting, forecasting and managing a risk asset portfolio of
₦300,000,000, ensuring proper credit assessment and loan structuring.
• Managing a deposit portfolio of ₦250,000,000, ensuring consistent growth through
relationship management.
• Overseeing fixed deposits of ₦450,000,000, ensuring proper documentation and
renewal management.
• Capturing and processing account reactivation requests for dormant or inactive
accounts.
• Ensuring timely updates and modifications to customer accounts based on service
requests.
• Building and maintaining strong relationships with high-net-worth individuals (HNI)
and corporate clients.
• Advising clients on financial products, investment opportunities, and loan structuring
to maximize portfolio growth.
• Ensuring all transactions adhere to CBN (Central Bank of Nigeria) regulations
internal risk policies
•
•
•
•
Conducting periodic risk assessments to mitigate financial exposure and enhance
portfolio quality.
Identifying and pursuing cross-selling opportunities for banking products such as
savings, loans, investment plans.
Collaborating with five team members to achieve financial targets by driving deposit
mobilization, facilitating loan disbursement, and maximizing revenue generation.
Consistently achieved 80%–95% of financial targets over three consecutive years,
contributing to revenue growth in the accounting year.
Senior Virtual Assistant
CLL-Continental Logistic Ltd
| Remote | Jan 2021-Dec 2021
• Provide Virtual assistant to founder, managing zoom meetings, organizing virtual
events and preparing materials
• Creating Google Forms for feedback collection and data gathering
• Responsible for regular corporate communication, including circulation of internal
newsletters and external marketing materials.
• Manage the founder’s email, scheduling meetings and coordinate online training
session.
• Liaised with a remote team of 5 virtual assistants to promote best practices and ensure
cohesive coordination of activities.
• Maintained a 24-hour response rate for customer communication, employing effective
prioritization techniques.
• Multi-tasked to manage calendars for 3 consultants across multiple teams and time
zones.
• Implemented an electronic filing system to ensure compliance with data protection
procedures, boosting productivity rates by 20%.
Virtual Support Assistant
Sobic and Company Ltd
| Remote | Jan 2021 – Jan 2022
• Provide Virtual assistant to founder responsible for telephones and emails, directing
individuals through appropriate channels, with an average of 17 inquiries per hour
answered.
• Proofread and edited 250+ documents throughout tenure for internal dissemination,
correcting spelling, grammar, and consistency.
• Organized regular meetings, special events, and associated travel as needed.
• Performed data entry for various standard forms and human resources activities,
including payroll processing.
• Ensured effective records management with a discrepancy rate of less than 3%.
• Utilized scheduling software, namely Google Calendar, in collaboration with
consultants to maintain schedules and facilitate events coordination.
Valency International Pte Ltd. (Nigeria)
Account Officer- | Full Time | |Hybrid| Feb 2022-Till Date
1.
Account Payable- responsible for managing and processing outgoing payments to
vendors and suppliers for goods or services. Purchase Order (PO) Issuance. Requisition and
approval of purchases, invoice Verification: Match PO, Goods Receipt Note (GRN), and
Invoice.
2.
•
Account Receivable-Domestic Sales, outbound delivery, invoice/ billing
Issuance of customer statement
•
•
•
•
•
•
Cash journal entries and reconciliation
Customer and vendor creation
Financial Institution (FI) posting and bank reconciliation
Stock ageing reconciliation
Debtors ageing reconciliation
Oversee financial records and managing monthly payrolls for over 120 casual workers
ensuring accurate and timely processing.
EDUCATION
HND in Accounting
The Polytechnic, Ibadan. Nigeria
|2012|
CERTIFICATIONS
•
•
Virtual Assistant Training Certificate Digital Witch IT Academy
Virtual Assistant Training Certificate Dexa Digital Skills
|2025|
|2025|
