Contact- (Home)-
www.linkedin.com/in/kayodeoluwaseyi (LinkedIn)
Top Skills
Customer Service Representatives
Technical Assistance
Shopify Plus
Certifications
Full-stack web development
CS50
Oluwaseyi Daniel
Tech Support Engineer || Shopify Expert || Full-stack Developer
(MERN STACK) || O365 Administrator || Customer Relationship
specialist
Lagos, Lagos State, Nigeria
Summary
Technical support professional with extensive experience in handling
high volume customer inquiries and complaints. Proven ability
to quickly and effectively resolve customer issues, as well as
identify and prevent potential problems. Strong communication and
interpersonal skills, as well as the ability to work well under pressure.
My resourcefulness and flexibility have helped me blend well since
I consistently look out for ways to improve in all areas and put a
valuable amount of time into getting better in ways that contribute to
my work ethics and environment while gaining an insightful amount
of experience as a team player.
Experience
Replo
Support Specialist
February 2024 - Present (6 months)
San Francisco, California, United States
PageFly - Shopify Landing Page Builder
Frontline Support Agent
May 2023 - January 2024 (9 months)
Hanoi, Hanoi, Vietnam
Remotely develop the visual redesign for client e-commerce pages, boosting
SEO, user interface, and
end-user appeal to boost interaction and drive engagement.
* Attending to PageFly customers online via the Crisp app, answering inquiries,
and complaints by
inspecting customers’ e-commerce websites using browser dev tools and
making changes and
adjustments as requested.
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* Constantly sustain a record of positive feedback in reviews on Trustpilot,
Shopify App Store, and Crisp
from clients regarding handling their e-commerce sites through PageFly.
Upwork
Freelance M365 Admin Support
April 2023 - January 2024 (10 months)
Microsoft 365 admin support / Ambassador
GOMYCODE
Full-stack instructor
January 2023 - May 2023 (5 months)
Lagos, Lagos State, Nigeria
Mentoring students from being newbies to job ready Full stack web
developers.
Tek Experts
Tech Support Engineer (Tier 2)
December 2021 - January 2023 (1 year 2 months)
Nigeria
- Communicate with end users/system administrators of Microsoft Office 365
via phone, email, and/or chat to identify, diagnose, and troubleshoot their
needs
-Apply technical knowledge relevant to the solution using technical
documentation to identify appropriate remediation steps, identify escalated
urgent situations impacting business priorities.
-Support Admins In over 10 countries in trouble-shooting cloud based
softwares and Escalate complex or atypical cases to higher-level technical
support as needed.
Shopify Partners
Tech support Specialist
January 2021 - November 2021 (11 months)
Sobooster is a remote SaaS tech company that builds apps for Shopify and
Big-commerce merchants.
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- Interacting with the Shopify merchants using our app and helping them set up
the app.
- solve problems relating to the app or answering questions about the app and
explaining to the merchants how to use our app features.
-Helping a customer set up the filters on their store or using HTML/CSS/JS to
troubleshoot or customize the collection and search pages of the store.
Education
Go My Code
Full-stack JavaScript boot-camp · (May 2021 - October 2021)
University of Ilorin
Bachelor of Science - BS, Statistics · (October 2015 - October 2019)
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