Oluwaseyi Adeopatoye

Adeopatoye Oluwaseyi Address: Shodunmi, 5, Lagos 100231, Nigeria Profile I am a dedicated Customer Service Representative with a strong passion for helping people and ensuring they have the best experience possible. I excel in handling customer inquiries with patience, empathy, and professionalism, whether through calls, emails, or live chat. What I’m looking for is an opportunity to join a team where I can contribute my communication skills, problem-solving abilities, and attention to detail to build trust with customers, resolve issues efficiently, and create positive brand experiences. My goal is to grow within a customer-focused company where excellent service is valued and where I can continue to develop both personally and professionally. Education 01/2018 – 07/2023 Ondo, Nigeria Surveying and Geoinformatics | B.Tech Federal University of Technology, Akure Completed an in-depth capstone project focused on integrating geospatial technologies, which enhanced data accuracy in land surveys and provided valuable insights for local development plans. Analyzed complex datasets using GIS software, helping to improve mapping techniques and streamline the survey process for future projects. Engaged in hands-on fieldwork, applying theoretical knowledge to real-world situations, which strengthened practical skills and fostered a deeper understanding of surveying methodologies. Collaborated with classmates on various projects, enhancing teamwork abilities and ensuring successful presentations that effectively communicated technical information to diverse audiences. Work Experience 05/2023 – 02/2025 Lagos, Nigeria Customer representative ARJ & People Resolved customer inquiries and complaints efficiently, which improved overall customer satisfaction scores by 20% during my tenure. By actively listening and providing tailored solutions, I helped foster a more positive experience for our clients. Streamlined the onboarding process for new customers, reducing the time it took to get them fully set up by 30%. This change not only enhanced customer retention but also allowed our team to focus more on providing excellent service to existing accounts. Trained and mentored new team members on best practices in customer service protocols, which led to a noticeable improvement in service quality and team morale. This effort ensured that everyone was equipped to handle customer interactions confidently and effectively. Collaborated with the sales team to identify common customer issues, which resulted in the development of new product features that directly addressed client needs. This initiative not only improved our product offering but also contributed to a 15% increase in upsells. Work Experience 03/2025 – 09/2025 Lagos, Portugal IT and network support Quiklibleplus Resolved network outages swiftly, which minimized downtime across the organization and ensured uninterrupted services for all users. This responsiveness helped maintain high productivity levels within teams. Implemented a new ticketing system for IT support requests, significantly streamlining the process and reducing response times by 30%. This improvement made it easier for employees to get the help they needed when they needed it. Conducted regular training sessions on cybersecurity best practices for staff, which raised awareness and reduced security incidents by 25%. This proactive approach helped foster a culture of security within the company. Upgraded server infrastructure to improve network performance, which boosted system reliability and enhanced user experience during peak hours. This upgrade played a crucial role in supporting company growth and increased user satisfaction. Lagos, Nigeria Freelancer Self-Employed Developed personalized lesson plans for over 30 students, which guided them to improve their grades by an average of 20%, helping to boost their confidence and academic performance in key subjects. Conducted engaging tutoring sessions in various subject areas, which increased student engagement and retention rates, making learning enjoyable and effective. Customized teaching methods based on individual learning styles, which resulted in a 95% satisfaction rate from both students and parents, ensuring that each student felt supported in their learning journey. Collaborated with parents to track progress and set achievable goals, which fostered a strong partnership in education and contributed to a noticeable improvement in student motivation and accountability. Skills – L A N G UAG E S English Full Asana Zendesk Microsoft Office Suite Microsoft 360 Monday.com Shopify – COMPUTER SKILLS Google Workspace Professional Hobbies Travelling Every kind of sport Reading books Capturing moments Feeling the music Certificates Virtual Assistant - Savvy System Digital Marketing for Entrepreneurs - Young African Leaders Initiative (YALI) IT Support certified