Oluwaseun Sangodara

OLUWASEUN LUKMAN SANGODARA | www.linkedin.com/in/oluwaseun-sangodara | Ikorodu, Lagos, Nigeria | PROFESSIONAL SUMMARY Detail-oriented and resourceful Virtual Assistant with hands-on experience providing administrative and customer support to clients. Skilled in email and calendar management, customer communication, travel planning, data entry, and CRM management and using digital tools to streamline workflows, organize tasks, and maintain accurate records. Committed to delivering efficient, reliable support that allows clients to focus on their core goals. SKILLSAND CORE COMPETENCIES                   SOFTSKILLS Excellent communicationandinterpersonal skills Strong organizational skill and multitasking ability Effectivetimemanagement and deadline-driven Strong Attentionto detail and accuracy Flexible and adaptable to changing needs Trustworthy with confidential information Reliable and consistent in task delivery Client-focused with a service-oriented mindset Adaptability to new systems and environments Strong problem solving and analytical skills TECHNICAL SKILLS Google Workspace(Gmail, Docs, Sheet) Communication Tools(Slack, Zoom,Loom) ProjectManagement Tools (Asana , Trello) CRM Platforms (HubSpot , Zoho) Customer Support Tools (Zendesk , Freshdesk) FileManagement (GoogleDrive) DataEntry (Excel) BasicDesigns (Canva) EXPERIENCE Career Crafters Academy Virtual Assistant/Customer Support/Data Entry Assistant March 2025 - April2026 Achievements: Managed inbound customer inquiries via email, chat and phone with professionalism and empathy.          Organized and managed high volume inboxes using folders, labels, and filters to streamline communication. Updated customer records accurately in CRM tools such as HubSpot and Asana , improving response tracking. Collaborated with sales, admin and technical teams to resolve client concerns and improve service quality. Coordinated meetings across multiple time zones, preventing scheduling conflicts and ensuring smooth communication. Entered data into GoogleDocs, Sheets, and Excel,checked for accuracyand managed spreadsheets. Created basic designs in Canva for business and administrative use. Assisted in organizing digital files on Google Drivefor easy access and improved workflow. Iworked with teams through Slack, Zoom, Trello and Google Drive to keep tasks organized.    Supported lead generation efforts by researching and documenting prospective clients. Successfully organized and prioritized busy executive calendars using Google Calendar, Google-meet and Google Map in ensuring no missed appointments or overlaps. Managed data entry tasks in Google Sheets and Excel, ensuring accuracy and consistency. Mosrot Ventures Limited. Customer Support/Data Entry Clerk Responsibilities:  Maintained accurate data record and updated database regularly.      Provided responsive customer support to client via email, chat and virtual platforms maintaining a professional and empathetic tone. Escalated complex customer issues to higher level teams while ensuring consistent follow-up and client satisfaction. Recognized for accuracy,responsiveness and maiantaining a positive attitude under pressure. Streamlined workflow organization by managing shared drives and structured file system in Google Drive. Prepared weekly service reports and maintained digital records for management review and performance. RoyalExchange Prudential Life Financial executive marketer Responsibilities:       March2024 -February2025 March 2013 - september 2013 Promoted and sold company insurance products to identified prospects and existing clients. Conducted financial needs analyses to guide clients toward suitable investment and insurance options. Delivered professional advisory services on life planning, policy benefits, and investment returns. I worked in a team to exceed monthly sales targets and deliver high customer satisfaction. Contributed to exceeding monthly sales targets through effective client acquisition and retention. Fostered long-term customer relationships through personalized follow-ups and service excellence. ACADEMIC QUALIFICATIONS   Bachelorof Science, (B.Sc) in Economics Olabisi Onabanjo University,Ago-Iwoye, Ogun State. WestAfrican Senior School Certificate (WAEC) Akodo Community High School, Ibeju-Lekki PROFESSIONALMEMBERSHIP, TRAINING AND CERTIFICATION     Virtual Assistant Course, CareerCrafters Academy - Certificate ofcompletion National youthService corps (NYSC),Benue State. RoadSafety Corps ( Nysc volunteer program) Federal Road Safety Corps, Benue State. AssociateMember – Instituteof Strategic Management, Nigeria PERSONAL INTEREST: Learning new things, Research and Development REFERENCES AVAILABLE ON REQUEST - -