Oluwaseun Olamide Adesile

Oluwaseun Adesile --No 81, adeshina street, ijeshatedo, Surulere, Lagos, Nigeria. PERSONAL SUMMARY As a Microsoft 365 Technical Support Engineer with over 3 years of experience, I have provided remote technical support to clients and startups in various industries, such as Tech, Oil and Gas, Automotive, Food Production and Retail. I have extensive knowledge and experience in managing Microsoft 365 products and services, such as Exchange Online, SharePoint Online, Teams, OneDrive, Outlook, and more. I am skilled in troubleshooting and resolving issues related to Microsoft 365 administration, configuration, migration, security, and compliance using PowerShell scripting and commands. I have excellent communication and customer service skills, and I can work independently or as part of a team. I am passionate about learning new technologies and staying updated with the latest trends and best practices in Microsoft 365. I am seeking an opportunity to use my skills and experience as a Technical Support Engineer to deliver high-quality and timely solutions to clients’ needs and challenges. PERSONAL PROFILE Date of Birth:15th March 1988 Gender: Male Languages Spoken: English PROFESSIONAL EXPERIENCE 08/2023 – 04/2024 Tek Experts, Microsoft 365 Technical Support Engineer Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue. Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed. Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes. Mentor junior support engineers as needed or requested by management. Manage relationships with all customers and ensure a customer-centric culture across the customers thereby creating the right environment for efficiency and effectiveness. • • • • • • Oluwaseun Adesile 11/2018 – 08/2022 Oniru, Lagos Tregong Nigeria Limited (The Busy Buddies), IT Support (Hybrid) Office 365 and Microsoft 365 administration and troubleshooting. Create user access with limits and restrictions for editors and staff. Database management and keeping up with the latest technology. Web traffic report, support, and management of social media handle the website and YouTube Channel. Preparing data analytics reports and monitoring Google Ads and Google AdSense. Regular updates of security measures on all platforms to avoid intruders, spammers, fraudulent activities, or unauthorized access. Website design, and web back-end management Supervising and approving content for deployment on the website and other platforms. • • • • • • • • 11/2017 – 11/2018 Yaba, Lagos, Nigeria. Kachifo Limited (Farafina Book Publishers), Logistics & Office Manager Drawing up publishing quotes and sending them to clients. Preparing production timelines and schedules. Liaising with various printers and other contractors with a view to obtaining the most competitive prices. Assessment of book samples from printers before recommending approval for bulk production. Follow up with printers and external contractors on the production status of the approved jobs. Preparation of necessary documentation for clearing agents to facilitate prompt clearing of consignments at the Airport and Seaport. Implementation of all company’s approved procurements. Supervising the delivery of cleared books to the warehouse for subsequent forwarding to respective clients. Managing all office and warehousing facilities. Managing the usage and maintenance of the company’s vehicle and dispatch means. Supervising Drivers, Office Assistants, and Warehouse Assistants. Supervising proper warehousing stacking and preparing the monthly stock reports. Inventory and Management control. • • • • • • • • • • • • • 02/2016 – 10/2017 Surulere, Lagos, Nigeria. Young Engineers (EDUTECH RESOURCE LIMITED), Instructor & Operations Manager Planning of all day-to-day operations. Instructing kids between the ages of 7 and 16 years old on various edutainment programs (Lego, Kinex, Scratch programming, Python language for kids) Drawing budget for daily logistics and daily implementation costs. Supervised and designated duties to team members. Planning marketing strategies for acquiring new partners and schools to work with. Working hand in hand with HR to improve staff performance and putting seminars and training in place for self-improvement of staff. • • • • • • Oluwaseun Adesile 11/2014 – 10/2015 Pankshin LGA, Plateau State, Nigeria Federal College of Education Pankshin LG, Plateau State, NYSC ICT/Computer Education Teacher NYSC Service Year • VOLUNTEER & OTHER EXPERIENCES 01/2022 – 07/2022 Ikeja, Lagos, Nigeria. Egatee Online Nigeria Limited, Vehicle Sales Representative(3PL VSR) Confirm order has been loaded into the vehicle. Call customers to confirm their order and address during delivery. Receive cash on behalf of the company. Reconcile cash at the warehouse. • • • • 11/2018 – present Lekki Phase 1, Lagos, Nigeria. Enterprise Summit, Logistics, Procurements and Operations Manager An NGO supporting youths in entrepreneurship and helping start-ups. Host of "Lagos Enterprise Summit 2019" and "The Hse Summit 2019". Business Grants Seed Capitals and Sponsorship Mentoring Entrepreneur Training • • • • 11/2018 – present Lekki Phase 1, Lagos, Nigeria. VOO Communications, Logistics and Operations Manager Corporate Social Responsibility (CSR) and Public Relations (PR). Corporate Training Staff Support Performance Stimulation Human Capacity Development • • • • EDUCATION 2008 – 2013 Ogbomoso, Oyo State, Nigeria. BTech Computer Science, Ladoke Akintola University of Technology 1999 – 2006 Abeokuta, Ogun State, Nigeria. O'Level (WAEC & NECO), Nigerian Navy Secondary School 1993 – 1998 Okokomaiko, Lagos, Nigeria. First School Leaving Certificate (FSLC), Nigerian Navy Primary School CERTIFICATES Project Management Simplified LinkedIn Career ISMI Professional Certification International Strategic Management Institute Oluwaseun Adesile INTERESTS & HOBBIES Interests: (Research, Technology Innovations, Science, Cryptocurrency, Internet of Things, Artificial Inteligence), Strength: (Strength: Data Interpretation, Program Implementation, Training and Facilitation, Team Work), Computer Operation Skills: (Microsoft office tools, Google Apps, Web Surfing, and content writing, Cloud computing, Website Development and Design, Graphics Design, Book Publishing Services), Sports and Fitness (Proffesional Taekwondo , Football and Cardio), Organizational Skills: (Team player, Highly Skilled in Negotiating and Compelling, Good Problem-Solving Skills) REFERENCES Available on request. Oluwaseun Adesile