Oluwaseun Olaleye Gabriel

OLALEYE, OLUWASEUN GABRIEL Lagos, Nigeria - |-LinkedIn profile link; https://www.linkedin.com/in/oluwaseun-olaleye-81a471164/ PROFILE: Dedicated and passionate Customer and Administrative Support Specialist with a proven ability to deliver exceptional service from a remote setting. Skilled in managing customer relations, cold calling, and administrative support, I bring a proactive approach to every task. Known for my ability to work with minimal supervision, I am committed to delivering timely, high-quality support that enhances customer experience and drives team efficiency. CORE EXPERTISE        Customer Service & Chat Support | Proficient in Zendesk, Shopify, and Intercom for seamless client issue resolution and support. Cold Calling & Prospecting | Skilled in reaching out to prospects (donors, consumers, investors) to generate business leads and set qualified appointments. Fundraising & Relationship Building | Proven experience in fundraising for scholarship initiatives, developing partnerships, and nurturing donor relationships. Data Entry & Document Management | Strong attention to detail with tools like Excel, Google Sheets, and Monday.com. Administrative & Clerical Support | Proficient in managing calendar and email systems (Google Calendar, Outlook), document filing, and general office tasks. Communication & Collaboration | Skilled in Slack, Trello, and Google Workspace to facilitate smooth team and client communication. Time Management & Multitasking | Fast-paced task prioritization to meet deadlines and achieve results. EXPERIENCE Remote Customer Service & Outbound Telemarketing Specialist Upwork Platform | [Florida, USA] [June, 2023 – August, 2024]  Conducted remote cold calls to prospective clients and donors, generating valuable business partnerships and supporting fundraising with minimal oversight.  Scheduled virtual appointments and handled client communications proactively, coordinating with team members to ensure seamless transitions.  Managed data entry and reporting via Excel, Salesforce, and Google Sheets, demonstrating a commitment to accuracy and efficiency from a remote workspace. Remote Executive Administrative Support Specialist Bid Savvy Limited | United Kingdom [Sept, 2022 – May 2023]  Provide comprehensive support with business and personal tasks, focusing on email management, research, and daily operations using Monday.com to enhance productivity.  Streamline workflows by prioritizing tasks, ensuring efficient handling of time-sensitive requests and key communications through Notion and Trello.  Conduct research to gather relevant information and insights for strategic decisions, reports, and project planning.  Maintain high organization standards and attention to detail, assisting with scheduling and calendar management using Google Calendar and Outlook.  Excel as a proactive self-starter, effectively supporting operational needs and adapting to new challenges to optimize executive efficiency. Remote Telehealth Medical Team Member Ivy Rock Health LLC | United States [Oct, 2021 –July 2022]  Provided remote patient support and consultations using ClickUp, Salesforce, and Zendesk to manage records and streamline communication.  Reviewed medical histories, symptoms, and allergies, processed prescriptions, and ordered diagnostics for non-urgent conditions, including COVID-19 and common illnesses.  Explained diagnostic results and provided medication, dosage guidance, and lifestyle advice to support patient health.  Maintained detailed patient records, ensuring accurate tracking of medical histories, prescribed medications, and health progress. EDUCATION Master of Science in Biochemistry  University of Ilorin [2016] SKILLS     Microsoft Office Suite (Word, Excel, Outlook) & Google Workspace CRM & Project Tools: Notion, Monday.com, Trello, Zendesk, Intercom, Shopify Proactive Cold Calling, Appointment Setting, Fundraising, Data Entry Passionate, organized, and effective in remote environments TRAININGS / CERTIFICATION / AWARD  Virtual Assistance Udemy 2022  Work from Home/Remotely training Digital Witch Tech Company 2021