Oluwaseun Mary Idowu

OLUWASEUN MARY IDOWU SUMMARY Resourceful customer service professional with strong communication, problem-solving, and time-management skills. Known for staying calm and professional under pressure, while building genuine, positive relationships with customers. I take pride in helping people feel supported and valued while staying organized and efficient. Ready to put my experience to work to boost customer satisfaction, and improve overall service processes. CONTACT EXPERIENCE Address: Ikorodu, Lagos Customer Service Representative, 03/2022 - Current Phone:- Divine Ventures. - Lagos, Nigeria Email:- • Resolved customer complaints promptly through effective communication and problem-solving skills. • Processed orders and managed customer accounts to ensure efficiency. • Collaborated with team members to enhance overall service delivery. • Promoted high customer satisfaction by providing knowledgeable, friendly assistance. WWW: Bold Profile SKILLS • Communication skills • Problem solving • Developed strong customer relationships to encourage repeat business. • Team collaboration • Maintained professionalism under pressure, diffusing tense situations effectively. • Pressure handling • Provided feedback for continuous improvement of service processes and customer experiences. • Document drafting • Resolved complex issues by coordinating with other departments to meet customer needs. • Court filing • Time management • File organization • Confidentiality Legal Administrative Assistant, 02/2020 - 12/2021 • Ethics compliance Aderemi Adesina & Co. - Lagos, Nigeria • Administrative support • Helped draft, edit, and transmit legal documentation such as motions and letters. • Customer relationship management • Organized and prioritized caseloads for attorneys. • Typing proficiency • Compiled meeting agendas and supportive materials ahead of meetings. • Office administration • Drafted or reviewed legal documents and precedents to support case preparation. • Sorted and distributed incoming faxes, letters and emails for office distribution. • Arranged case files and maintained records and notebooks. • Kept office equipment functional and supplies well-stocked to promote efficient operations. • Document preparation • Assisted in maintaining department attorney personnel files with utmost confidentiality. • Coordinated the distribution of legal materials to other parties as required. • Oversaw legal team appointments, hearings and depositions schedules. • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. • Compiled evidence for trials or hearings under attorney supervision. • Organized exhibits for use during court proceedings or depositions. • Assisted attorneys in trial preparation by compiling evidence and exhibits. Front Desk/Customer Service Representative Team Lead, 01/2018 10/2019 Adebola Properties Limited - Lagos, Nigeria • Communicate appropriately with customers. • Respond to customer inquiries via chat and email in a professional, timely manner. • Escalate complex concerns to the appropriate team, and follow up until resolved. • Build positive, long-term relationships with customers to improve satisfaction and retention. • Handled incoming calls and directed inquiries to relevant departments. • Coordinated appointment scheduling for clients, property showings, and land inspections. • Updated and maintained office policies and procedures for operational efficiency. • Attention to detail and the ability to handle sensitive information with confidentiality. Front Desk Receptionist, 01/2016 - 12/2017 Olu Shadrack Security Services Limited - Lagos, Nigeria • Greeted and assisted clients with professionalism and courtesy. • Provide excellent service through active listening. • Managed phone calls, routing inquiries to appropriate personnel swiftly. • Scheduled appointments, maintaining an organized calendar for staff. • Ensured cleanliness and welcoming atmosphere in front desk area. • Provided comprehensive information on services to enhance client understanding. • Answered incoming calls, redirecting callers to the correct department or taking messages. • Resolved customer complaints promptly by following established protocols. • Provided administrative support including filing, photocopying, and scanning materials. Customer Service Representative, 03/2015 - 12/2015 Manchidi Computers - Lagos, Nigeria • Assisted customers with inquiries and product issues via phone and chat. • Assisted customers with inquiries and product information. • Resolved customer complaints through effective communication and problem-solving strategies. • Educated customers on product features, services, and promotions to enhance satisfaction. • Processed orders while managing customer accounts efficiently. • Maintained accurate records of customer interactions and transactions for reference. • Promoted high customer satisfaction by providing knowledgeable and friendly service. • Collaborated with team members to improve response times and service delivery. • Developed strong relationships with customers through personalized assistance and support. EDUCATION AND TRAINING Diploma in Management Studies, Educational Management, 10/2014 University of Ibadan - Ibadan, Oyo State, Nigeria Senior Secondary School Certificate, 06/2006 Orishigun High School - Lagos, Nigeria. Primary School Leaving Certificate, 06/2000 Mate Nursery And Primary School - Lagos, Nigeria. LANGUAGES English: B1 Intermediate (B1) CERTIFICATIONS & LICENSES Diploma in Customer Service, Alison. Customer service skills, Alison. HubSpot: Working with a ticketing system, Coursera Project Network. Advanced lead generation strategies, Alison. Digital Witch IT support