Oluwaseun Emaye

EMAYE OLUWASEUN PROMISE House 5, 1(A)3 Road FHA, Lugbe, Abuja●-●- Linkdin.com/in/seunemaye Customer Service Representative With 5 years of experience in customer service. Experienced in exceptional customer service, I anticipate and handle requests and complaints promptly, building positive relationships and promoting loyalty. Possessing strong communication and interpersonal skills, I deliver memorable experience that exceed expectations enhance my brand reputation and derive business growth and development. WORK EXPERIENCE 2024 – Till date FRONT DESK OFFICER AND CUSTOMER SERVICE REP Prestige luxury homes & properties ltd, abuja Estate Development Company • Responding to enquiries from prospective buyer and seller received by phone and email that all information required by the client is obtained and communicated. • Ensure weekly activities to evaluate processes and performance • Providing detailed information about listing, market trends and financing options, helping clients make informed decisions. • Managing calendars, schedule property viewings and coordinate with agents and prospective buyers or renters. • Gilding clients through the necessary paper work and legal documents involving in buying, selling or renting properties. • Post – interaction follow – ups to ensure client satisfaction and address any further needs help in maintaining strong relationships. • Collecting feedback on client experience and fostering trust. 2019 -2023 CUSTOMER SERVICE REPRESENTATIVE Jbc Brent Services Ltd, Enugu Oil and Gas Company • Resolve 95% client complaints within 24 hours, related to products and services including drilling, production and transportation. • Processing orders for oil and gas products, ensuring accurate delivery and billing. • Establishing and maintaining strong relationships with customers to foster loyalty and encourage repeat business. • Gathering customer feedbacks and insight to help improve service SKILLS Microsoft office, PowerPoint, Corel draws and excel. Good and active listener, strategic Thinker, innovative, Team Player, Resourceful, self-starter Customer Service Representative: Cold Calling, CRM, Microsoft Office, Customer Experience, Customer Satisfaction, Telesales, cross Selling. EDUCATION Hnd in Business Administration & Management Dorben Polytechnic Abuja 2013 – 2015 National Diploma in Public Administration Dorben Polytechnic Abuja 2009 – 2011 SSCE – Nabteb Abuja International Academy 2001 – 2006 Elementary School LEA . Nyanya Abuja. 1994 – 2000. and products. • Working with technical, operational and sales team to ensure customer needs are met efficiently. 2017 – 2019 ADMINISTRATIVE OFFICER Greg Eternity Global Resource, Enugu branch • Managed daily office operations, scheduled appointments and coordinating meetings • Handling communication with clients, suppliers and team members • Ensuring smooth and efficient workflow and manage inventory • Process order and maintain accurate records of transactions and project details. 2015 - 2016 ADMINISTRATIVE OFFICER (NYSC) Federal College of Dental Technology & Therapy, Enugu • Ensured accurate and proper documentation of patient file • Maintained inventory levels, reorder supplies, and managed stock to prevent shortages. • Assisted and counseled patients on the proper use and storage of their medications. • Record management of all transactions and maintained patient confidentiality. 2012 – 2013 SECRETARY (ONE YEAR INDUSTRIAL ATTACHMENT (IT) Sky Global Travels &Tours LTD, Wuse II, Abuja Responsibilities: Administrative support, Travel arrangements booking and coordination, Customer Service, Documentation and Record Keeping, basically office functions. CERTIFICATIONS Nysc certification Certification in event management Diploma in Desktop publishing (upper Credit) REFRENCE Oguntona Sulaiman A. Deputy manager, currency department- Adesegun Oluwatosin Budget Office, Federal Ministry of Finance Abuja.--