Oluwaeun Adelaja
Virtual Assistant | Customer Support
Dependable professional with experience in providing administrative, organizational
and customer support in virtual environments. Proficient in MS Office, Google
workspace, Asana, Slack, Hubspot and other productivity tools. Possesses strong
communication and problem-solving skills with time management expertise to
consistently meet objectives. Offers expertise in travel coordination, calendar
management, scheduling, data entry and file management. Detail-oriented team
player with strong organizational skills. Handles multiple projects simultaneously
with a high degree of accuracy. Skilled at drafting reports and business
correspondence, managing mail and updating tracking spreadsheets. Has
exceptional leadership skills with expertise in streamlining workflow to optimize
organizational strengths. Speaks English fluently.
Bashorun
Ibadan, Nigeria
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SKILLS
Google Workspace
Microsoft Office
Email management
Telemarketing
Meeting Scheduling
Calendar Management
Basic Graphic Design
Video Editing
Travel Planning
CRM Management
Customer Service
EXPERIENCE
Data Entry
Inventory Management
Impulse Digital Agency, Nigeria — Virtual Assistant
Office Administration
January 2023 - PRESENT
Project Planning
• Data management: proficient use of cloud-based document storage and collaboration
Cloud-Based File
platforms such as Google Drive, Microsoft OneDrive, and Dropbox, to maintain organized
file systems, create and edit documents, and ensure easy access to information for the
executive and team members.
• Appointment setting: good use of Google calendar, Calendly, Picktime, Acuity
and similar tools to efficiently schedule meetings, organize appointments,
coordinate events and manage calendar, use of Time Doctor and Clockify to
ensure optimal time management for the executive.
• Team collaboration: good use of internal communication tools like Slack,
Microsoft Teams, Google meet, Zoom, Remote for slides, email tools like Microsoft
Outlook or Gmail, as well as managing the executive's inbox, screens and
responds to emails, and facilitates seamless communication with internal and
external stakeholders.
• Customer service: proficient use of customer relationship management tools
such as Hubspot, Freshdesk, Zendesk, Pipedrive, Zoho, GoHighLevel, Intercom,
RingCentral to respond to customer needs via chat, email and call. Use of
telepresence tools like Team viewer, Logmein, Anydesk and the likes to meet
customer needs in the most effective way possible and onboarding.
• Meeting management: Utilizing Google Docs to take meeting notes, use of
Zoom, Microsoft Teams, Fireflies and Google meet to record meetings. Use of
appointment setting tools and calendar to schedule meetings.
Management
Remote Conferencing
Customer relations and
communications
• Media tools: good use of media tools such as Loom, Youtube and Dropbox for
creating and publishing media. Utilizing Canva, Inshot, Cap Cut and Kinemaster to
create graphics and videos.
• Project management: Utilizing project management tools like Asana, Trello,
ClickUp or Monday.com, Nifty, for assigning tasks, tracking progress, and
facilitating collaboration among team members, ensuring timely completion of
deliverables.
• Bookings: Leveraging travel management tools like Booking.com, Airbnb,
Priceline.com, VRBO and Zillow {TripIt or Expensify}, to arranges travel itineraries,
books accommodations, coordinates transportation, and manages expense
reports, ensuring smooth and hassle-free travel experiences for the executive.
• Lead generation: utilizing tools like Apollo, Lead scraper, DiscoverOrg
(ZoomInfo), LinkedIn sales Navigator and others to generate quality leads and use
of other customer relationship management tools to nurture them.
• Email management and marketing: proficient use of Gmail and Microsoft
Outlook for responding to emails, settings, organizing interface, cleaning,
prioritizing, archiving, unsubscribing and forwarding. Utilizing Lemlist, Mailchimp,
HubSpot, Zendesk for managing, creating campaigns, sending, tracking and
automating emails.
• Community and social media management: proficient use of Google form to
collect group information, use of Slack, Discord, Telegram, Facebook group,
Whatsapp to manage groups. Utilizing Hootsuite, Buffer, SocialBee, Sendible and
other community management tools to keep groups engaged.
EDUCATION
University of Ibadan, Nigeria — BSc. Industrial Chemistry
January 2013 - December 2016
