Oluwasesan Stephen Ayangbayi

OLUWASESAN AYANGBAYI. CANAANCITY ESTATE, KM10, IDIROKO ROAD, CANAANLAND OTA OGUN STATE -, --|- PROFILE I am an IT personnel with experience in IT Administration, IT Management, Network Management, Communication and support. Additionally, I have experience in Project Planning, Project Implementation, System Configuring, Testing and Troubleshooting. As a highly focused, business oriented, self-driven and committed individual, I hope to apply my wealth of experience and competencies in solving complex challenges for the continuous success of this visionary and industrious organization. SKILLS AND EXPERTISE OFFERED ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Communication skills Problem solving Project Management Team Building Strategic Partnership and Customer relation Good Time Management Continuous Improvement, Zeal and Ability to Learn new Techniques System Configuration and Maintenance Analytical Troubleshooting skills End User Resolution Basic HTML, CSS and JavaScript PowerShell Microsoft 365 Administration Microsoft Suite Basic Networking skills Customer support and retention. PROFESSIONAL EXPERIENCE UPWORK | M365 Commercial English (Freelancer) OCT 2023- OCT 2024 Key Responsibilities and Achievements: ✓ ✓ Serve as primary point of escalation to own and resolve complex technical cases. Apply technical knowledge in complex situations, using technical documentation to identify appropriate remediation and collaborating with subject matter experts and escalation managers as needed. ✓ Identify gaps in process, technical, or case management knowledge among the team and collaborate with the subject matter expert to develop an improvement plan to resolve related issues. TEK EXPERTS NIGERIA, | Technical Lead (M365) JUN 2023 – JUL 2023 Key Responsibilities and Achievements: ✓ ✓ ✓ ✓ ✓ ✓ ✓ Serve as primary point of escalation to own and resolve complex technical cases. Apply technical knowledge in complex situations, using technical documentation to identify appropriate remediation and collaborating with subject matter experts and escalation managers as needed. Identify gaps in process, technical, or case management knowledge among the team and collaborate with the subject matter expert to develop an improvement plan to resolve related issues. Oversee the quality of the team’s deliverables and execute quality improvement plans as needed. Review team performance, grow the team’s technical capabilities, enhance the quality of support, and boost the team’s productivity. Maintain the testing environment and the team’s adoption and usage of tools. Mentor junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior TEK EXPERTS NIGERIA, | Technical Support Engineer (M365) AUG 2021 – JUN 2023 Key Responsibilities and Achievements: ✓ Act as the advanced technical contact for troubleshooting of customer issues ✓ Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management ✓ Collaborate with domain experts (SMEs) and escalation managers when additional support is needed ✓ Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved ✓ Seeking supplemental training to improve performance and develop a specialism ✓ Handle customers’ enquiries ✓ Build positive and productive relationship with clients Technologies Supported: Azure Active Directory |Identity | Office365 | Virtual Machine | Monitoring, Back-up and Recovery | Intune | Networking COVENANT UNIVERSITY, OTA| Principal Technician (Asst. HoD-Multimedia) SEPT 2016 – AUG 2021 Key Responsibilities and Achievements: ✓ Windows installation and maintenance ✓ Systems repair and maintenance ✓ Providing teaching support in classrooms, laboratory, conference rooms, seminar rooms and workshop in the university ✓ Installation and maintenance of multimedia devices such as: Projectors, I-panels, Interactive screens, LED screens ✓ Maintain established networking environment ✓ Coordinates computer network access and use ✓ Coordinates multimedia usage in classroom ✓ Coordinate reports of smart classrooms weekly in the university ✓ Part of the implementation team that deployed 78 smart interactive screen solutions to the classrooms at the university ✓ Designed the logical and physical architecture of all smart classrooms at the university ✓ Part of the CCTV installation team in the university ✓ Providing Technical support during E-exams in the university ✓ On-site troubleshooting of multimedia challenges and resolve ✓ Data capturing and evaluation COVENANT UNIVERSITY, OTA, | System Support Technician (Multimedia Officer) MAR 2013SEPT 20216 Key Responsibilities and Achievements: ✓ ✓ ✓ ✓ Installation of CCTV Installation and Maintenance of system Testing and evaluation of software application Worked in Teams in construction and evaluation organization computer systems, design and development COVENANT UNIVERSITY, OTA | Technical Support Staff JAN 2012- MAR 2013 Key Responsibilities and Achievements: ✓ ✓ ✓ ✓ ✓ Providing support in Biometrics Deployment of attendance capturing devices in Halls of residence Data capturing and evaluation Providing support for the implementation of a one-way messaging system (PAGER) in the university Responsible for deployment, testing and evaluating software applications made for computer networks and systems ✓ Providing maintenance and technical support where applicable EDUCATIONAL QUALIFICATIONS ALX ACADEMY Virtual Assistant 2024 AiCE -AI Career essential 2024 LAGOS STATE UNIVERSITY, OJO - COMPUTER SCIENCE – BSc OTA TOTAL ACADEMY, OTA, OGUN STATE 2005 DIPLOMA IN DESKTOP PUBLISHING IGANMODE GRAMMAR SCHOOL, OTA, OGUN - SENIOR SECONDARY CERTIFICATE EXAMINACTION – SSCE SAINT JOSEPH SECONDARY SCHOOL, AGEGE - JUNIOR SECONDARY SCHOOL CERTIFICATE - JSCE NEW METHOD INTERNATIONAL CHILDREN SCHOOL, EGBEDA - FISRT SCHOOL LEAVING CERTIFICATE Microsoft Office Specialist 2017 Microsoft Hour of Code 2018 Microsoft Digital Literacy 2018 Advanced Digital Appreciation Programme for Tertiary Institutions (ADAPTI) 2019 Google IT Professional Certificate (Coursera_ Online) 2020 Graphics Design (Coursera_ Online) 2020 Fundamental of Network Communication (Coursera_ Online) 2020 Business Writing (Coursera_ Online) 2020 Personal Leadership Development Planning (Coursera_ Online) 2020 Leadership Development for Engineers (Coursera_ Online) 2020 IT Projected Management (Coursera_ Online) 2020 Fundamentals of Audio and Music Engineering (Coursera_ Online) 2020 Speak English Professionally (Coursera_ Online) 2020 INTERESTS Reading, traveling, acquiring new skills and meeting new people PERSONAL INFORMATION SEX: Male REFERENCES Available on request https://www.linkedin.com/in/ayangbayi-oluwasesan-869a54125/