Oluwasegunfunmi Ayodele

Looking for a reliable Customer Tech Support Specialist with a proven track record of delivering exceptional service and technical expertise? With over 7 years of experience in technical support, virtual assistance, and customer service, I’m here to help streamline your operations and provide top-tier support.

Key Skills & Expertise:

Technical Support: Specializing in troubleshooting software, hardware, and network issues. Extensive experience with remote desktop support, IT helpdesk, and ticketing systems like Zendesk and Freshdesk.

Customer Service: Providing empathetic, responsive, and clear communication to resolve client inquiries, ensuring a seamless user experience. I have extensive knowledge in handling customer relations using tools like Intercom, Gorgias, and LiveChat.

Data Entry & Administrative Support: Fast and accurate data entry using tools like Google Sheets, Microsoft Excel, and CRM platforms. I ensure that all administrative tasks are handled efficiently, contributing to overall organizational productivity.

Virtual Assistant Expertise: Highly proficient in email management, calendar management (Google Calendar, Microsoft Outlook), appointment scheduling, and meeting coordination (Zoom, Microsoft Teams). I offer proactive executive assistance to keep your team organized and on track.

Graphic Design & Digital Marketing: Certified in Canva and experienced in creating visually compelling content for presentations, social media, and marketing campaigns. I also specialize in LinkedIn profile optimization to help you stand out in your industry.

Computer Science Degree with a focus on IT support and systems management.

Desktop Publishing & Graphic Design certification, with Canva and LinkedIn optimization expertise.

Tools & Platforms:

Zendesk, Freshdesk, Gorgias, LiveChat, Intercom

Google Workspace (Docs, Sheets, Drive), Microsoft Office (Excel, Word, PowerPoint)

Zoom, Slack, Trello, Asana, ClickUp

CRM systems (Salesforce, HubSpot, Zoho CRM)

Why Choose Me?

Dependable and Fast Learner: I can adapt quickly to new tools, software, and workflows, ensuring I am always up to speed with your business processes.

Process Optimization: I excel in improving workflows and processes, helping you save time and resources while enhancing productivity.

Customer Satisfaction: I resolve issues swiftly and professionally to ensure a positive customer experience, boosting your brand's reputation.

Let’s Work Together!

I am available to start immediately and eager to contribute my technical expertise, administrative support skills, and customer service excellence to help your business thrive.

Contact me today to discuss your needs! I'm ready to be an asset to your team.