Oluwasegun Ojo

OLUWASEGUN OJO Address: Ibadan, Oyo State, Nigeria Phone No: - Email:-| www.linkedin.com/in/oluwasegun-ojo Objective: Driven and versatile professional with 8 years of experience across customer service, telemarketing, appointment setter, translator/transcription and content writing domains. Seeking a challenging role where I can leverage my extensive expertise and skill set to deliver exceptional results, foster strong client relationships, and contribute to organizational growth. Key Qualifications: • Customer Service Excellence: Proven track record of providing exceptional customer service with a focus on satisfaction. Skilled in handling inquiries, resolving issues promptly, and nurturing positive client relationships. • Telemarketing Proficiency: Adept at persuasive communication and relationship-building in telemarketing. Demonstrated success in conveying product/service offerings persuasively, leading to successful sales and lasting client connections. • Content Writing Expertise: Passionate storyteller with a knack for crafting engaging and informative content. Experience in producing various types of content, including blog posts, articles, and marketing materials, to captivate audiences and convey compelling messages. • Technological Proficiency: Technologically savvy with proficiency in CRM tools, telemarketing platforms, virtual collaboration software, and content management systems. Utilizes technology to optimize efficiency and achieve desired results in diverse professional settings. • Commitment to Excellence: Demonstrates a commitment to continuous learning and adaptability in fast-paced, evolving industries. Proactive in staying updated with industry trends and leveraging knowledge to drive success in every endeavor. • Exceptional written and verbal communication skills. • Over 5 years of strong understanding of business models, sales, and marketing and translation experience Work Experience: English to Yoruba Translation and Transcription (Remote) TransHome6 CL January 2024 till date  English to Yoruba Translation: Proficient in translating documents, texts, and conversations from English to Yoruba and vice versa. Familiar with cultural nuances and idiomatic expressions to ensure accurate and natural-sounding translations.  Ensured accuracy, clarity, and cultural sensitivity in translating a wide range of documents, including articles, reports, and marketing materials.  Collaborated with clients to understand their specific requirements and deliver translations that met their expectations.  Demonstrated proficiency in both English and Yoruba languages, with a strong understanding of linguistic nuances and cultural context.  Reviewing of both English and Yoruba language errors. Website Blog Post (Remote) Techychemist.com October 2023 to December 2024  Created engaging and informative blog posts on various topics, increasing website traffic by 30% over 6 months  Conducted thorough research to ensure accuracy and relevance of all published content  Optimized blog posts for SEO, incorporating relevant keywords and meta descriptions  Developed a content calendar to maintain consistent posting schedule and track topic ideas  Collaborated with design team to create visually appealing graphics and images for blog posts  Utilized analytics tools to track post performance and adjust content strategy accordingly  Engaged with readers through comment sections and social media platforms, fostering community growth Social Media Manager (remote) Asonergy industrial Cleaning Services - Lagos August 2022 to October 2024 Developed and executed comprehensive social media strategies across multiple platforms (e.g., Facebook, Instagram, Twitter, LinkedIn), resulting in a 40% increase in overall brand engagement. • Created and curated engaging content, including text, images, and videos, to maintain a consistent brand voice and aesthetic.  Managed a content calendar, scheduling and posting content at optimal times for maximum reach and engagement.  Implemented effective paid advertising campaigns on platforms like Facebook Ads and Google Ads, delivering a 25% reduction in cost per acquisition (CPA).  Monitored social media channels for trends and conversations, proactively engaging with the audience, addressing inquiries, and managing online reputation.  Collaborated with cross-functional teams, including marketing, design, and customer support, to ensure consistent messaging and a seamless customer experience.  Stayed up-to-date with industry trends and emerging platforms to recommend and implement innovative social media tactics. Customer Service Representative/Telemarketer Senior benefits - United States February 2022 to September 2023  Responsibilities include managing tickets, handling phone calls, engaging in live chats, and responding to emails.  Key duties involve promptly addressing customer inquiries and issues, maintaining product knowledge, documenting interactions, and striving for effective issue resolution.  Strong communication skills, professionalism, and continuous improvement are essential for delivering exceptional customer support English to Yoruba Translator and Transcription Transparent Language July 2015 to December 2020  Provided professional translation services from English to Yoruba for various clients and projects.  Ensured accuracy, clarity, and cultural sensitivity in translating a wide range of documents, including articles, reports, and marketing materials.  Collaborated with clients to understand their specific requirements and deliver translations that met their expectations.  Demonstrated proficiency in both English and Yoruba languages, with a strong understanding of linguistic nuances and cultural context.  Managed translation projects efficiently, meeting deadlines and maintaining high-quality standards. Business Management (remote) GabbyJay Business Consult January 2022 to May 2023 Develop and write comprehensive business plans for startups and established businesses, addressing key aspects such as market analysis, financial projections, marketing strategies, and operational plans.  Conduct in-depth market research to identify target markets, customer demographics, and competitive landscape.  Collaborate with clients to understand their business goals and vision, and translate them into well-structured and compelling business plans.  Analyze financial data, including income statements, balance sheets, and cash flow statements, to create accurate financial forecasts and projections.  Work closely with cross-functional teams, including marketing, finance, and operations, to gather necessary information and ensure alignment with business plan objectives.  Provide strategic recommendations and actionable insights to enhance business plans and improve overall success rates. Business management GTIM Business Consultancy February 2021 to February 2022  Prepared presentations and reports to effectively communicate business plan findings and recommendations to clients, demonstrating strong analytical and communication skills.  Develop and write comprehensive business plans for startups and established businesses, addressing key aspects such as market analysis, financial projections, marketing strategies, and operational plans.  Developed web content for internal clients  Maintained professionalism and punctuality  Reviewed assignments to ensure quality and consistency Freelance, Business Plan Writer Ontario, Canada, (Working remotely) October 2017 to February 2022  Supported clients in refining their business models and value propositions, offering valuable insights and suggestions for improving their market positioning and competitive advantage.  Assisted clients in preparing and refining their investor pitches, ensuring that key business plan elements were effectively conveyed to potential investors and stakeholders. Freelance, Business Plan Writer (remote) Fiverr September 2016 to April 2021  Assisted in the development of business plans for multiple clients, including conducting market research, financial analysis, and competitor analysis.  Collaborated with team members to create detailed sections of business plans, such as executive summaries, market overviews, and financial projections.  Conducted industry research to identify emerging trends, potential risks, and growth opportunities for clients. Prepared presentations and reports to communicate business plan findings and recommendations to clients. • Internship - Petrol Zenith Borehole Company • Assisted in geophysical surveys and borehole drilling projects. • Contributed to field data collection, analysis, and interpretation. • Collaborated with team members to ensure project success. • Internship - Oyo State Rural Water and Sanitation Agency • Participated in geophysical surveys and borehole drilling activities. • Gained hands-on experience in data collection and fieldwork. • Assisted in the preparation of project reports and documentation. • Casual Worker - Ade&biyi Borehole Company • Supported borehole drilling operations and equipment maintenance. • Collaborated with colleagues to ensure efficient project execution. • Demonstrated adaptability and willingness to take on various tasks. Education: Bachelor of Technology (B.Tech) in Geology Ladoke Akintola University of Technology,- Associate's degree in Business Administration and Management Metropolitan School of Business & Management (United Kingdom) Translator College of Education (Nigeria) Certifications: • Certified Geologist: April, 2022 • Nigeria Youth Service Corps (NYSC) Certificate: June, 2023 • Jobberman Soft Skill Certificate: February, 2021 • Certification: Business Administration, 2021 • Certification: Language Proficiency, 2018 Skills: • Proficient in geological field mapping, field work, geophysical surveys, data interpretation, and borehole drilling techniques. • Excellent communication skills • Extensive sales skills • Ability to communicated effectively • Proficiency in English • Language Proficiency • Strategic planning and problem-solving abilities. • Team collaboration and leadership skills. • Customer service orientation and interpersonal skills. • IT skills • Data entry • Familiarity with pitch deck creation for project proposals. • Microsoft Office • Market research • Organizational skills • Communication skills • Leadership • Administrative experience • Attention to details • Customer service representative • Translation • Transcription • Attention to details • Tech savvy • AI Expert References: Available upon request