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Oluwasegun Ige
Lagos, Nigeria
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in/tshergzeh
SUMMARY
Experienced Product Manager with experience in product design, development, and
implementation. Proven ability to lead cross-functional teams, develop product strategies, and
analyze customer data to create innovative products. Quick learner looking to gain additional
skills in the role. Applying for the position of Product Manager at Colnect to drive product
initiatives with an emphasis on customer experience and satisfaction.
EXPERIENCE
Application Manager
Access Bank PLC
December 2022 - Present, Lagos, Nigeria
• Remotely engaged developers and testers from different locations to improve applications
leading to a 25% decrease in application support tickets.
• Managed the configuration and customization of Microsoft Dynamics 365 CRM and ERP
application suites.
• Set up policies, procedures, and processes within my team to standardize work processes.
IT Support Technician
National Hospital Abuja
January 2022 - November 2022, Abuja. Nigeria
• Installed, configured, and maintained hardware and software systems in accordance with
organizational requirements.
• Troubleshot network and system issues to give best IT experience to hospital staff.
• Resolved 90% of complaints within 30 minutes of first call. Resolved interdepartmental end
user issues with 30 minutes average response time and increased end user satisfaction by 80%.
Intern
Softrays Information Technology
April 2019 - September 2019, Kwara State, Nigeria
• Developed web-based applications using HTML, CSS, JavaScript and PHP for libraries, hotels,
and other clients.
• Set up functional local area networks for offices and businesses.
• Implemented server-side code on applications to enable database access and retrieval.
Implemented server-side scripting to access databases containing customer data.
EDUCATION
Bachelor of Science in Computer Science
University of Ilorin, Nigeria • Kwara State, Nigeria • 2021
SKILLS
Web development, agile development, market research, communication, SQL
