Oluwasefunmi Adedokun

ADEDOKUN OLUWASEFUNMI T Osun, Nigeria  Nigeria - --| Linkedin Professional Summary Meticulous and initiative-driven Virtual Assistant with over two years of experience providing high-level administrative and customer service support to clients across various industries. Proficient in managing complex schedules, handling high-volume correspondence, conducting thorough research, and leveraging digital tools such as Microsoft Office Suite and Google Workspace to streamline operations and boost productivity. Recognized for excellent communication skills, adaptability, and a strong work ethic. Successfully assisted clients in optimizing their workflows, resulting in improved efficiency and client satisfaction. Adept at resolving customer issues, enhancing customer experiences, and maintaining high levels of customer satisfaction. Skills Time management Calendar management Email management Customer Service Research skills Travel management File organization Basic book keeping Microsoft office proficiency Google workspace proficiency Problem solving Professional communication Project management tools proficiency (e.g., Trello, Asana) Adaptability Attention to details CRM tool proficiency (e.g.HubSpot, Freshdesk) Work History March 2023 to April 2024 Customer Service (Remote) Tenqbeauty Successfully handled an average of 100 inquiries each week, consistently achieving high performance standards in efficiency, precision, and throughput. Managed over 15 inbound calls daily, efficiently retrieving customer data, providing relevant product information, and processing service cancellations using work tools and CRM applications. Responded to customer inquiries and comments on social media platforms. Informed customers about ongoing promotions, discounts, and new product launches. Troubleshot and resolved technical issues customers encountered with online orders or digital products. Implemented a new customer feedback system that improved customer satisfaction ratings by 20%. July 2022 to March 2023 Administrative officer Obafemi Awolowo University Teaching Hospital Complex Managed executive calendars, scheduled meetings, and coordinated appointments. Handled email correspondence, prioritized messages, and drafted responses. Conducted thorough research and prepared detailed reports for management. Organized digital and physical files, ensuring easy access and retrieval. Coordinated travel arrangements including booking flights, accommodations, and itineraries. Assisted in project management by tracking progress and deadlines using tools such as Trello and Asana. Facilitated communication between departments, ensuring smooth operations and information flow. Implemented efficient administrative processes, improving workflow andproductivity by 25%. August 2018 to December 2021 Classroom Teacher Pacesetters Academy - Abuja Represented the school at conferences, workshops, and other networking events. Built a strong rapport with students so that they feel comfortable and safe discussing sensitive topics in class. Encouraged students to participate in science fairs, literacy contests, and expos, and prepared them for these events. Performed vetting and assessment of instructional resources ranging from texts, virtual sources and mockups to ensure compliance with lesson objectives and curriculum goals. Provided formidable support to learners by collaborating with the Guidance and Counseling Unit, setting challenging goals for students and assisting them in realizing their milestones by building personalized but formal relationships with them. Volunteering Experience Program Assistant Save the Lost Outreach Reviewed study resources and tracked students' academic progress using digital charting tools like Microsoft Excel. Drafted policy concept notes for prison projects aimed at expediting the rehabilitation of inmates. Delivered a speech before public correctional stakeholders on the need for prison reforms. Education 2022 Master of Commerce: Business and Finance Pondicherry University India 2016 Bachelor of Science: Economics Education 0sun State University Training and Certifications UDEMY IT support technical helpskill Virtual assistant roles Professional Certificate in Customer Experience Management ALX Virtual Assistant ( in view) DIGITAL WITCH SUPPORT COMMUNITY On-Demand IT Skills