Oluwapelumi Alabi

OLUWAPELUMI ALABI-| - Boulevard Road, Newton Street. Hull. HU3 3ED PROFILE SUMMARY I am an experienced Customer Service advisor with a track record of providing top-notch customer and human relations services at Mouve Beta Logistics, a reputable firm with a great record of excellent services. An attentive and empathetic customer service representative professional with strong communication skills, listening to customers’ requests/problems and suggesting acceptable solutions. Financial solution officer and sales of products and services to customers Adept at building relationships with current and prospective customers. A trained/certified exceptional customer service Advisor who is quick and thorough at decision-making with the ability to resolve customer concerns while keeping everyone satisfied. I am a quick learner who can absorb new ideas and can communicate clearly and effectively. I am multi-skilled, with the ability to build strong working relationships with fellow teammates. PROFICIENCIES Customer Service Advisor Human Relations Customer Relations Digital media Microsoft Office Social media management Proficient in the English Language Great understanding of record keeping Tracking devices Operator Effective use of JIRA Email Marketing Support Worker SKILLS Clear communications Attention to detail Complaint resolution Ability to effectively deal with conflict Excellent at multitasking Comprehensive product knowledge Service desk Up-selling Effective Listening Time Management Positive attitude towards customers Experience in financial services / pensions / call centre environment Education | Training | Memberships Higher National Diploma, Federal College of Agriculture, Nigeria. Agricultural Engineering Distinction Grade 2016 STOPGAP RECRUITING Exceptional Customer Service Delivery Certificate 2019 Customer Relationship Management, Nigeria. Member EMPLOYMENT HISTORY Customer Service Advisor | MOUVE BETA LOGISTICS | Jan 2020 - Dec 2022 Responsibilities and Achievement Managed large amounts of inbound and outbound calls in a timely manner Followed call center “scripts” when handling different topics Identifying customers’ needs, clarifying information, researching every issue, and providing solutions Answered 50+ email inquiries daily using impeccable customer service daily to maintain brand loyalty. Used active listening techniques to elicit customer needs and identify referral and upselling opportunities. Solved problems with billing, service, or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details, or scheduling service appointments. Achieved high call quality scores each week, based on each customer’s level of satisfaction after they received a resolution. Entered orders for customers in a computer system for products or services and recorded customer information in the database. Trained and mentored 10 new starters in company procedure, all of whom went on to achieve above-average KPIs. Maintaining a database of customer information Escalating inquiries to the appropriate team, when necessary Updated CRM system showing activity, tasks, and noted conversations EMPLOYMENT HISTORY Customer Service Advisor | ACCESS BANK PLC | November 2018 - Dec 2020 Responsibilities and Achievement Effectively resolved questions about account types and banking products, such as savings, retail banking, loans, and credit cards Swiftly process payments and withdrawals on different account types Check on the status of customer accounts for account resolutions and payments Review and explanation of account charges and financial products Assist banking customers who are victims of fraud, theft, or identity theft to recover losses and advise on safe banking Account maintenance and credit Risk awareness Attended to calls, emails, and face-to-face inquiries Efficient use of IT system to update account details/ maintenance and resolutions Performed administration tasks ( Record keeping and documentation) LANGUAGE English REFERENCES Available on Request