Oluwakemi Odeyemi

Address: Plot 14, Adebayo Ogunlaja OLUWAKEMI ODEYEMI Crescent, Irawo, Lagos - Nigeria. Phone number: - Email:- PROFILE I am a dedicated virtual assistant. With a background in customer service, I bring a blend of efficiency adaptability, and a proactive approach to assist you in streamlining schedules, manage emails, and handling day-to-day operations. I am proficient in various virtual tools and platforms for seamless collaboration. TECHNICAL SKILLS  Office Suite Proficiency  Calendar Management  Task and Project Management  Customer Relationship Management  Social Media Management  Data Entry and Spreadsheet management  Appointment Setting SOFT SKILLS  Critical Thinking  Problem Solving  Attention to Detail  Curiosity and Consistent Learning  Time Management  Strong Communication skill TOOLS USED  Trello and Monday.com  Google Suites  HubSpot  Zoom/Google Teams/Google Meet  Microsoft Excel EDUCATION Afritech International Certificate in Administrative Assistance CWW Tech Africa Certificate of Completion in Data Analysis University of Ilorin, Ilorin, Kwara State B.sc (ED) Chemistry (Second Class Lower) EXPERIENCE Entry-Level Virtual Assistant Amazingrace Enterprise 2023 - present  Entered data into databases while ensuring the accuracy of record-keeping.  Managed and organized schedules, appointments, and meetings for the team.  Handled and filtered emails, phone calls, and other communications.  Prepared and edited documents, reports, and presentations.  Provided administrative support to different departments to ensure efficient office operations.  Handled confidential information with discretion. CUSTOMER SERVICE EXECUTIVE Deycom Limited         2021 - 2023 Responded to customer inquiries, concerns, and complaints through various communication channels, such as phone, email, chat, or in-person. Worked diligently to resolve issues and ensure customer satisfaction, providing timely and helpful solution. Developed an in-depth understanding of the company's products or services to effectively answer Customers’ questions and provide accurate information. Keep up-to-date with product/service. Built and maintained positive customer relationships by ensuring consistent and personalized Interactions. Maintained detailed and accurate records of customer interactions, inquiries, and resolutions. Used customer relationship management (CRM) software to track customer history and followup on pending issues. Collected customer feedback on products and services, and relay this information to relevant departments for continuous improvement. REFERENCES Available on request.