Oluwakemi Abejirin

Oluwakemi Nkechi Abejirin Phone:- Email:-LinkedIn: https://www.linkedin.com/in/oluwakemi-abejirin-7ab628317 Location: Lagos, Nigeria Professional Summary As a dedicated Tech-savvy Customer Support Specialist, I leverage expertise in customer relationship management software, multichannel support, and Microsoft Office to solve these challenges. In fast-paced environments, I adapt quickly to new technologies and enhance my skills with courses in digital literacy and Tech+. Grounded in empathy, active listening, and effective problem-solving, I ensure every customer interaction is managed with precision, resulting in higher satisfaction and measurable business growth. Tech Skills File management and organization | Software and hardware basics |Operating systems (Windows, macOS basics) | Cloud storage (Google Drive, OneDrive, etc.) |Online threats (phishing, malware, etc.) | Ethical use of tech |Basic digital collaboration (Google Workspace, Microsoft 365) Customer Experience & Relationship Management Skills Customer Relationship Management | Analytical Skills | Customer Insight | Customer Engagement |Empathy | Communication | Multichannel | Microsoft Office | Customer Support Reporting and Analysis | CRM Software | Attention to Detail | Creative Problem Solving Certifications • Digital Literacy Pro— CompTIA, 2025 • Tech+— CompTIA, 2025 Professional Experience Customer Support Representative Morrhtech Solutions — September 2023 – Present • Respond to customer inquiries via email, chat, and phone in a timely and professional manner. • Troubleshoot basic technical issues and escalate complex cases when needed. • Document customer interactions and feedback on our CRM system. • Collaborate with the product and tech teams to relay customer insights. • Contribute to the development and improvement of support resources such as FAQs and knowledge base articles. • Maintain a high level of customer satisfaction by providing empathetic and effective service. Education • B.A. English and Literary Studies Kogi State University, Nigeria —2024