Oluwajenyo Adewole

ADEWOLEOLUWAJENYOADURAPEMI No5, Aj i l aRoad2, El ebu, Akal aexpr essway, I badan. PhoneNumber :-,- Emai l s:j ennyki ckx@gmai l . com PROFESSI ONALSUMMARY Asadedi cat edcust omerr el at i onsi ndi v i dualt hathel psor gani zat i onsconnectt ar getaudi ence andmaxi mi zepr of i t .Wi t hov er7y ear sexper i enceasacust omerser v i ceper sonnel ,2y ear s exper i enceasanAdmi ni st r at i v eper sonnel ,I mpl ement i ngcostcont r olmeasur est oensur e oper at i onsr emai nwi t hi ncompany ' st ar get ,Maxi mi z ebot t om-l i neper f or mancet hr oughst af f managementandat t ent i ont odet ai l shasbecomenonnegot i abl e. COREQUALI FI CATI ONS  Execut i v e t eam  Emot i onalI nt el l i gence  Cl i entRel at i onshi pManagement l eader shi p  Pr ocessdev el opment  Cust omerr el at i onandi nnov at i ons  Col dcal l i ng  Pr ocedur alCompl i ance  St r at egi cPl anni ng EXPERI ENCE JENNYKI CKXCRAFT&DESI GNSTORE, I BADAN.( Consul t at i on/ Cust omerser vi ce/Sal es) ( May2020-t i l ldat e) KeyResponsi bi l i t i es .Sor t i ngandmar ket i ngofshoecobbl i ngmat er i al st ocust omer s .Sel l i ngofshoemat er i al sandt r ai ni ngonshoecobbl i ng. .Ef f i ci ent l ypr ocessi ngcust omer sor der sandenqui r i es. AGRI CARESTD PLUS LI MI TED,I BADAN.( Admi ni st r at i ve/Cust omerser vi cePer sonnel ) ( May2017-Nov2019) KeyResponsi bi l i t i es  Act i v el yi nv ol v ed i nr ecr ui t mentby pr epar i ng j ob descr i pt i ons,post i ng ads and managi ngt hehi r i ngpr ocessbySor t i ng, Schedul i ngandConduct i ngofi nt er v i ews  Pr ov i de hi gh-l ev eladmi ni st r at i v e suppor tby r ecei v i ng bi l lofl adi ngs and cr oss checki ng ev er y shi ppi ng documentsentby t he pr oducer s ofdi f f er entpr oduct s r espect i v el y  Tr ai ni ngandmoni t or i ngper f or mance  Pr operf ol l owuponl ogi st i cs  Wr i t i ngpr oposalt ocl i ent s.  Ef f i ci ent l ypr ocessi ngcust omer sor der sandenqui r i es.  Keepi ngupt odat ewi t hpr oductknowl edget oensur eser v i cel ev el sar emetdai l y .  Handl i ngi nf or mat i onr equest s,andper f or mi ngcl er i calf unct i onssuchaspr epar i ng pr oposal , cor r espondence, r ecei v i ng v i si t or s, ar r angi ng conf er ence cal l s, and schedul i ngmeet i ngs.  Updat i ng oursy st em ofr ecor d( Sage)whi l e mai nt ai ni ng accur at er ecor dsofal l i nt er act i ons. AVANTGARDE MANAGEMENT SERVI CE LAGOS ( Cont act cent r e Team Lead) ( May2016–May2017) KeyResponsi bi l i t i es  Moni t ort heper f or mancesoft eam member st oensur ewedel i v ert heagr eedKPI sand SLAsofSt akehol der s.  Ensur e det ai l ed i nf or mat i on r ecei v ed f r om cust omerar ei nput t ed i nt he CRM accor di ngl y .  Communi cat i ngwi t hcust omer sv i amai landphoner espect i v el y .  Encour ageandgui det het eam t oper f or m andachi ev et hei rgoal sbyr espondi ngt o emer gencycases.  Keepi ngupt odat ewi t hpr oductknowl edget oensur eser v i cel ev el sar emetdai l y .  Accur at el yat t endi ngt oenqui r i esandcompl ai nt si nr egar dst oemer gencycases. CONTACTSOLUTI ONSLI MI TED ( Super vi sor ) ( Nov2009– Apr i l2016) KeyResponsi bi l i t i es  Moni t orCont ac tCent erqual i t yofs er v i c edel i v er yi nr eal t i meut i l i z i ngs uper v i s ort ool sand pr oc es s est oac hi ev et heagr eedKPI sandSLAsofours t at ehol der s .  Const ant l ymoni t or i ngagent s’ cal l s–l i v ecal l s, bar gi ngi n, si debysi demoni t or i ngand coachi ngt oensur ewekeepupt odat ewi t hpr oductknowl edgesoast omeetupwi t h dai l yser v i cel ev el .  Ensur i ngagent skeepst ot i me–l oggi ngi nandout .  Managet her es ol ut i onofc us t omer sc hal l engeses c al at edt hr ought heAgent swi t hdai l y , Week l yandmont hl yr epor tofac t i v i t i es . UNI LEVERNI GERI APLC( Team Lead/ Cal lCent r e) ( Feb 2015 – Mar2016)  Moni t ort heper f or mancesoft eam member s.  Encour ageandgui det het eam t oachi ev et her equi r edSLAandKPIofshar ehol der s.  Moni t ort eammember squal i t yofs er v i c edel i v er yi nr eal t i me.  Ens ur et hatdai l y , week l yandmont hl yr epor tar edone.  Ens ur eef f ec t i v ees c al at i onofc ompl ai nt s ,enqui r esorquer i est ot heas s i s t ant / Cont ac t Cent erManager s . OTHERPROJECTS -) BAT( BRI TI SHAMERI CANTOBACCO) ( Cal lCent r eAgent )  Rel ay i ngofc al l s ( enqui r i es , c ompl ai nt s )t ot henec es s ar yaut hor i t i es  Handl i ngandSendi ngofDai l yRepor t s BRI DGECLI NI C(Cal l cent r eAgent ) . Rel ay i ngofcal l s( enqui r i es, compl ai nt s)t ot henecessar yaut hor i t i es . Handl i ngandSendi ngofDai l yRepor t sr egar di ngt of er t i l i t y . LAGOSSTATEEMERGENCYHELPLI NE( 767/ 112) ( Cal lcent r e)  Recei v eandr espondt ol i f et hr eat eni ngsi t uat i onssuchasr obber y ,acci dent ,f i r e out br eak,col l apsedbui l di ng,f i ghtorr i otandanyot herl i f et hr eat eni ngemer genci es wi t hi nLagosSt at eMet r opol i s. SPROXI L( MOBI LEAUTHENTI CATI ONSERVI CE)CALLCENTREAGENT  Aut hent i cat i ngofv ar i ouski ndsofpr oduct sanddr ugs.whi chi ncl udes:Gl ucophage, Ampi cl oxet c  EVERI GHTDI AGNOSI SLABORATORY( I BADAN, OYOSTATE) ( Labor at or ySci ent i st / At t endant s) . OJOLOCALGOVT.COUNCI L, OJOLAGOS.( OJOLAGOS) 2008 ( El ect or alof f i cerandr egi st r ar ) 2007 HEI NEKENDI STRI BUTI ONI KEJA, LAGOS ( LAGOS) 2006 ( Mar ket er ) EDUCATI ON  LagosSt at eUni ver si t y , Oj oLagos ( B. ScMi cr obi ol ogy )  Excel l entI nt er nat i onalSchool , ( Sapel e, Del t aSt at e) -) Seni orSecondar yCer t i f i cat eExami nat i on( O-Lev el ) ( 2000) TRAI NI NG/CERTI FI CATI ONS  Di pl omaCust omerSer vi ce( Al i son)  Peacht r eeSage50Pr emi um Account i ngSof t war e ( Cr edi tcont r ol / debtcal l / Cust omerdat a) ( Amer i canTr ai ni ngI nt er nat i onal , Mul t iwar esLi mi t ed)  Level1&2CCTV PSSOper at orTr ai ni ng( Oper at or )  Cer t i f i cat i oni nQual i t yAssur anceI nst i t ut e( QAI ) CCQA( Cer t i f i edBPO)  Cer t i f i cat i oni nQual i t yAssur anceI nst i t ut e( QAI ) AgentPl us  OPASS( Cer t i f i cat eofpar t i ci pat i on) Cust omerser v i cedev el opment ( Dec, 2024) ( Nov , 2017) ( Feb, 2017) ( Mar , 2015) ( Dec, 2013) ( 2009) PERSONALPROFI LE  Goodt y pi ngski l l s  St r ongi nt er per sonal  Excel l ent cust omer  Team pl ay erwi t hast r ongdr i v ef or ser v i ceski l l s excel l ence andcommuni cat i on ski l l s I NTERESTS  Readi ng  Tr av el l i ng  Sur f i ngt heI nt er net BI ODATA Dat eofBi r t h: St at eofor i gi n: Sex: LanguageSpoken: 28thMay Eki t iSt at e Femal e Engl i sh, Yor uba  Shoe,Dr essandBeadMaki ng