Oluwafisayo Ogunsanwo

Oluwafisayo Ogunsanwo Administrative Assistance & Customer Support COUNTRY Nigeria (Lagos) EMAIL- PHONE (- SKILLS ★ ★ ★ ★ ★ ★ ★ ★ ★ Data Entry Office Management Call Center Training and Development Microsoft office/Google suite Team player Tech-savvy Fast learner Time Management EDUCATION B.Sc. Education in Integrated Science University of Lagos, Nigeria WORK EXPERIENCE Virtual Assistant FQN Community July 2020 - November 2020 Los Angeles, CA ● Created and updated virtual records and digital files to maintain current, accurate, and compliant documentation. ● Performed general office duties ● Authored clear and professional business documents, including Meeting minutes, Policy Docs, and Strategy Docs using Google Docs. ● Recorded expenses while maintaining accounting records in Google sheets. ● Worked closely with management to provide effective assistance for specific aspects of business operations. ● Coached new employees on administrative procedures, company policies, and performance standards. ● Organized bi-weekly staff meetings and logged minutes for corporate records. ● Created spreadsheets for minor accounting. Customer Support TED Logistics August 2019 - February 2020 Lagos, Nigeria ● I ensured that customers were satisfied with products, services, and features by identifying and assessing customers’ needs to achieve satisfaction. ● Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes within the time limits, and following up to ensure resolution while building sustainable relationships and trust with customer accounts through open and interactive communication. ● I provided accurate, valid, and complete information by using the right methods/tools. ● Using my effective contact handling skills, active listening, and customer orientation, I was able to adapt/respond to different types of characters. ● I multitasked, prioritized, and managed time effectively. Remote Executive Assistant Proyecto Technologies Limited March 2019 - July 2019 Lagos, Nigeria ● I provided administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive's behalf. ● I maintained comprehensive and accurate records. ● ● ● ● ● I evaluated potential employees using company standards and processes as a guide. I performed minor accounting duties. I organized meetings, including scheduling and sending reminders. I answered phone calls politely and professionally. I managed the executive's calendar, including making appointments and prioritizing the most sensitive matters.