Oluwafiirewa
miri Elizabeth
Bada
Virtual Assistant
Lagos Mainland,
Lagos, Nigeria.
--https://www.linkedin.com/in/elizabeth-oluwafiirewamiri-bada-636a3a2
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Summary
Proactive and Supportive Virtual Assistant Aiming to Optimize
Operations and Promote Team Growth. With a solid track record in
delivering effective administrative support and project management, I
focus on fostering operational excellence. My skills in Google Suite,
Zoom, and Notion, alongside my ability to leverage AI productivity tools,
enable me to enhance workflows and offer valuable support efficiently. I
am dedicated to contributing positively to team dynamics and achieving
collective goals.
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Experience
Funmi and Flowers Gift Store / Store and Social Media Manager
December, 2023 - March, 2024
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Boosted customer satisfaction and loyalty by 30%, leading to a
significant increase in repeat business.
Improved website conversion rate by 10% through targeted
social media promotions.
Created engaging videos with Capcut and images with Canva.
Exceeded customer expectations by crafting a welcoming and
engaging store environment.
Fostered teamwork and problem-solving through open
communication.
L. H. T/ Executive Assistant and Research Analyst
September, 2023 - December, 2023
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Managed multiple projects concurrently, meeting deadlines and
budget constraints.
Developed and implemented tailored research methodologies.
Managed email and phone communication, ensuring efficient
routing of inquiries.
Communicated complex research findings effectively to various
audiences.
Drafted and proofread professional correspondence, reports,
and presentations.
MultiChoice Nigeria / Sales and Customer Service Representative
June, 2020 - August, 2023
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Increased sales through marketing collaboration and ensured
successful event execution, demonstrating strong
communication, organization, and customer focus.
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Identified and resolved customer issues efficiently, improving
their overall experience.I developed and maintained knowledge
base articles and FAQs to assist customers.
Onboarded new clients effectively, ensuring they understood the
product and felt comfortable using it.
Provided exceptional customer service to customers, resolving
inquiries and ensuring satisfaction.
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Education
National Open University of Nigeria / Bsc Public Administration
January, 2024 - Present
LinkedIn Learning / Administrative Professional Foundations
May, 2024
CustomerSuccessU / Customer Success Fundamentals
May, 2024
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Skills
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Calendar management
Email management
Travel arrangements
Technology Proficiency
Data entry
Administrative Support
Meeting coordination
Project management
Data Entry
CRM Systems
Research Skills
MS Office Suite
Adaptability
Communication Skills
Teamwork
Independence
Confidentiality
Initiative
Organization and Time Management
Problem-Solving
Attention to Detail
Process Improvement
