Oluwafemi Olotu

OLUWAFEMI OLOTU EXECUTIVE ASSISTANT Highly organized and proactive Executive Assistant with providing comprehensive support to C-level executives in fast-paced environments. Expert in optimizing administrative workflows, managing complex calendars, and facilitating seamless communication across all organizational levels. Proven ability to anticipate needs, exercise sound judgment with sensitive information, and drive key projects to completion, enabling executives to focus on strategic priorities. KEY COMPETENCIES Calendar & Email Management File Management Document Preparation & Reporting Google Workspace CRM Management Project Management Microsoft Office Adaptability and Continuous Learning Communication Problem Solving PROFESSIONAL EXPERIENCE StephanasFortunas & Company Ltd. May 2025 - Present Executive Assistant Accomplishments: Calendar Management: Managed the CEO's calendar, scheduling meetings, appointments, and events, ensuring seamless coordination and minimizing conflicts. Executive Communication: Served as the first point of contact, handling email and phone correspondence, and responding to inquiries with professionalism and urgency. Document Preparation: Prepared and edited agendas, presentations, reports, and confidential documents, maintaining the highest level of accuracy and confidentiality. Office Management: Oversaw office logistics, including filing, document management, and supplies, ensuring a well-organized and efficient work environment. Task Coordination: Tracked tasks, deadlines, and coordinated communication between the CEO, staff, and external stakeholders, driving projects forward and ensuring timely completion. Strategic Support: Provided strategic support to the CEO, identifying opportunities for growth and improvement, and implementing solutions to drive business success. Nov 2024 - April 2025 Armor Accounting Services & Associate Executive Assistant Accomplishments: Financial Record Management: Maintained accurate and confidential financial records, ensuring compliance with company policies and regulatory requirements. Financial Reporting: Prepared and reviewed financial reports, including expense tracking and budget summaries, to support informed decision-making. Compliance Support: Assisted with compliance and regulatory documentation, ensuring timely submission and adherence to relevant laws and regulations. Office Administration: Provided administrative support, including data entry, document management, and office organization, to ensure a smooth and efficient work environment. Special Projects: Assisted with special projects, including financial analysis and process improvement initiatives, to drive business growth and efficiency. Noor Takaful Insurance Ltd. Jul 2023 - Nov 2024 Ag. Department Head, Life Insurance Accomplishments: Operational Excellence: Led a high-performing team, driving increase in operational efficiency and ensuring 99% compliance with industry standards and regulatory requirements. Strategic Planning & Execution: Developed and implemented strategic plans, resulting in a growth in policy sales and a reduction in claims processing time. Policy Record Management: Maintained accurate and up-to-date policy records, achieving a 99.5% accuracy rate and ensuring seamless policy servicing and claims processing. Cross-Functional Collaboration: Fostered strong relationships with internal teams, enhancing communication and driving an increase in inter-departmental project success rate. Team Leadership & Development: Mentored and coached team members, resulting in a reduction in staff turnover and an increase in team productivity. Compliance & Risk Management: Ensured adherence to regulatory requirements, maintaining a clean compliance record and minimizing risk exposure. Noor Takaful Insurance Ltd. Aug 2020 - Jul 2023 Team Lead, Group Life Insurance Accomplishments: Document Issuance & Reporting: Led a team responsible for issuing policies, endorsements, and other critical documents, achieving a 99% accuracy rate and ensuring timely delivery to clients. Customer Service Excellence: Oversaw customer service tasks, ensuring prompt response to client inquiries and complaints, and achieving a 95% customer satisfaction rate. Reporting & Compliance: Ensured timely preparation and submission of official reports, including claims documentation, maintaining 100% compliance with regulatory requirements. Inter-Team Collaboration: Facilitated seamless communication between clients, underwriting, and claims teams, driving efficient issue resolution and enhancing client experience. Team Leadership & Development: Mentored and coached team members, improving team productivity and reducing errors. Client Relationship Management: Built strong relationships with key clients, identifying opportunities for upselling and cross-selling, resulting in an increase in premiums. Noor Takaful Insurance Ltd. Jul 2019 - Aug 2020 Customer Service Manager & Life Insurance Executive Accomplishments: Client Inquiry Resolution: Responded to client inquiries, resolving complaints and concerns in a timely and professional manner, achieving a 90% first-call resolution rate. Underwriting Support: Assisted with underwriting tasks, including data entry, policy issuance, and document preparation, ensuring accuracy and efficiency. Customer Satisfaction: Ensured customer satisfaction by providing excellent service, resulting in a 95% customer retention rate. Process Improvement: Identified opportunities for process improvement, implementing changes that increased efficiency and reduced errors. EDUCATION Nungu Business School Postgraduate Diploma, Islamic Banking, Finance and Insurance University of Lagos Bachelor of Science, Insurance Yaba College of Technology National Diploma, Accounting CERTIFICATIONS Chartered Insurance Institute of Nigeria Associate Member