Oluwadamilola Owoade

OWOADE OYINKANSOLA OLUWADAMILOLA Customer Care Representative NO. 5, 21 ROAD, 2ND AVENUE CORNER SHOP NEAR ELEVEN 05 CAFE, 2ND AVENUE, GWARINPA, ABUJA. Tell:-,-. Email:- PROFILE SUMMARY Results-driven and Customer service-oriented professional with 4 years of experience as an Inbound/outbound Caller, Manager, Virtual Assistant/Admin Assistant, Cold Caller, Chat /Phone/Email Support Agent. Skilled in Helping my clients with various tasks to give Client more time to focus on other important tasks, generating leads, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication, customer support and sales abilities to contribute to the success of my team. SKILLS OVERVIEW • Customer service • HubSpot • Gorgias • Phone Support • Rapport Building • Email Management • Objection Handling • Critical thinking • Microsoft Office • Google Suite • Cold/Warm Calling • B2B WORK EXPERIENCE Call Center Agent MediAccess Plus Sept 2023 – Dec 2024 • Generating leads and prospecting for new clients through cold calling, networking, and referrals. • Calling potential clients to gather information about their health insurance needs and • analyze their risk profiles. • Presenting and explaining health insurance policy options to clients and helping • them make informed decisions. • Quoting and negotiating health insurance premiums and terms with clients. • Processing and completing insurance applications, forms, and documentation • accurately and efficiently. • Maintaining client records and updating policy information as required. • Providing excellent customer service and addressing client inquiries and • concerns promptly. • Developing and maintaining strong relationships with clients to promote • customer loyalty and retention. Customer Support Agent/ Appointment Setter Remote, Drapper Uta Auto Net TV May 2022 – Sept 2023 Responding to customer inquiries and providing information about products services Responding to 40- 45 tickets within the allotted SLA Processing returns label on behalf of the customer Processing refunds and chargebacks Analyzing Fraud alerts and fraudulent activities Participated in team meetings and training sessions via Zoom to stay informed about product updates and changes. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Handled customer inquiries and suggestions courteously and professionally. • Reached out to customers after completed sales to suggest additional service or product purchases. • or • • • • • Cold Caller/ Appointment setter ABC Real Estate Solutions • • Feb 2021 – Mar 2022 Conducted outbound calls to prospective buyers, sellers, and renters, introducing them to the company’s real estate services and properties, effectively generating new leads for agents. Evaluated leads based on buyer/seller readiness and property interests, ensuring accurate • • • • • data entry into the CRM system for follow-up actions. Scheduled property showings, consultations, and meetings for the sales team by understanding client needs and aligning them with available listings. Developed rapport with potential clients through positive, professional interactions, contributing to high conversion rates and repeat inquiries. Maintained up-to-date knowledge of local market trends, property prices, and neighborhood details, providing relevant information to potential clients. Worked closely with real estate agents to ensure seamless transitions from initial contact to active client status, supporting overall team sales goals. Consistently met or exceeded call volume and lead conversion targets, contributing to the company’s growth and client base expansion. Customer Information Service GTBank Plc • • • • • • • Sept 2019 – Jan 2021 Resolving customer complaint Customer ATM card maintenance Providing account information for customers Responding to customer queries. Processing customer orders. Building strategies for improving the overall customer experience. Representing the values of the company. Operations Manager RUUBs • • • • • Jan 2016 – Aug 2019 Responsible for overseeing salon operations, managing staff, and maintaining inventory. Responsible for promoting high levels of customer service. Ensure all beauty products meet high quality standards. Maintain staff records, including salaries and workingschedules. Promote services and products on social media. EDUCATION BSc, Statistics (University of Abuja) Senior leaving school certificate Junior leaving school certificate Primary school leaving certificate - - -