Oluwadamilola Olatunde

Oluwadamilola Olatunde Ibadan, Nigeria -www.linkedin.com/in/olatundeoluwadamilola - CAREER SUMMARY A dynamic and tech-savvy Virtual Assistant with a proven ability to streamline tasks, manage schedules, and enhance productivity for individuals and teams. With over two years of diverse experience in customer support, administration, and as an executive assistant, I thrive in creating efficient workflows, prioritizing tasks, and ensuring confidentiality. Certified in project management, IT support, and virtual assistance, I bring expertise in communication, organizational skills, and leveraging tools like CRM systems, Project Management tools, Microsoft Office, and social media platforms. Passionate about problem-solving and building strong relationships, I aim to deliver seamless support and exceptional results. KEY SKILLS Strategic Planning Effective communication abilities Appointment settingConfidentiality Microsoft (Excel, Word, PowerPoint)Organizational skillEmotional IntelligenceAdministrative support Email managementGoogle Workspace Social media managementProject management PROFESSIONAL EXPERIENCE Executive Assistant 2024 The Intelligent Assistant Hub Lagos state I provided administrative support, assisted with onboarding new hires, and team communications, and maintained company records leading to an 80% increase in the productivity of the organization. I managed and prioritized the Lead Coach’s calendar, and appointments, organized meetings, managed correspondence, and coordinated internal and external communications increasing effectiveness by 30%. I assisted in the planning, execution, and tracking of projects, coordinated timelines, schedules and resources to ensure 100% completion of projects within scope. Customer Support Representative 2024 Mevron Ibadan, Oyo state I delivered top-notch customer service via phone calls and WhatsApp messages, resolving 80% of inquiries in the first interaction. I identified and resolved customer issues swiftly leading to a 20% increase in positive feedback and engagement. I utilized CRM tools to log interactions and track follow-ups improving customer satisfaction. Floor Manager/Cashier2023 Upviews Pharmacy and Store Ibadan, Oyo state I managed floor operations and worked with other staff to improve customer service quality. I maintained accurate cash records and ensured timely reporting of sales data. Bookstore Assistant2022 Command Children School Ibadan, Oyo state I assisted customers with product inquiries and maintained inventory accuracy. I managed sales transactions, ensuring proper cash handling and inventory control. I helped maintain store organization and customer service, increasing overall store efficiency. VOLUNTEER EXPERIENCE General Secretary, Corp members, 2 division Odogbo barracks2022 Ibadan, Oyo state CLEAN UP OGBOMOSO (A TEAM UNDER LEAP AFRICA)2020 General Manager at Sceptre Cakes and More 2017 - Present EDUCATION B.Tech (Hons), Pure and Applied Biology (Microbiology) 2022 Ladoke Akintola University of Technology (LAUTECH) Ogbomoso, Oyo State CERTIFICATION Agile Project Management2024 Alison IT Support Training2024 Digital Witch The Intelligent Assistant2024 The Intelligent Assistant Bootcamp Virtual Assistant2024 Alx