Oluwadamilola Olasunkanmi

With seven years of distinguished experience in customer support and management, I have consistently provided exceptional service that fosters client satisfaction and loyalty. My professional journey includes both on-site and remote roles, where I have meticulously refined procedures, resolved customer complaints, and implemented innovative strategies to enhance service delivery and ensure adherence to service level agreements (SLAs).

I am highly proficient in utilizing CRM tools such as Hubspot, Asana, ClickUp, and Trello to streamline customer interactions and drive business growth. My expertise encompasses supervising day-to-day operations within customer service departments, interacting with potential and current customers to bolster loyalty, addressing and resolving customer complaints via calls, emails, and in-person interactions, and collaborating with technical teams to guarantee timely resolutions. Additionally, I possess strong organizational and administrative skills, swift and accurate typing capabilities, and exemplary interpersonal communication.

In my roles at SLORS Communications Ltd. and Smartgift Electronics Industries Limited, I was responsible for acknowledging and resolving customer complaints, escalating issues to relevant teams, and preparing comprehensive reports for management. I utilized tools such as Microsoft Teams and Monday.com for precise documentation, ensuring that records were accurate and up-to-date.

As an Administrative Officer at The International School, Olabisi Onabanjo University, I managed daily office operations, ensuring efficient workflow. I was tasked with scheduling and organizing meetings for the school board of directors using Google Calendar, as well as arranging and maintaining comprehensive files and documents for students and staff. Additionally, I acted as a liaison officer, effectively communicating between parents, the school, and investors, and preparing detailed documents and reports for meetings and presentations. My organizational acumen and attention to detail contributed to a well-structured and professional administrative environment.

In my capacity as Executive Assistant to the CEO at Lasky Foods and Beverages, I handled both professional and personal scheduling, including client communications, phone calls, and emails. I maintained a high level of professionalism and confidentiality with company materials and information. My duties included arranging travel, transportation, and accommodation for senior executives, and scheduling meetings using tools such as Calendly and Picktime. Furthermore, I coordinated the flow of information to senior executives, organized team communications, and planned both internal and external events, ensuring seamless operations and effective communication within the organization.

My unwavering dedication to helping companies achieve their objectives, coupled with my ability to manage complex tasks efficiently, positions me as a valuable asset in any customer support or management role. I am detail-oriented, diligent, versatile, and consistently eager to tackle new challenges, ensuring that every client interaction is handled with the utmost professionalism and care.