Beatrice Oyadiji
-| https://www.linkedin.com/in/beatrice-oyadiji/
Customer Service | Order Fulfillment
Specialist | Order Entry Specialist |
Data Processing Specialist
SUMMARY
Motivated and meticulous Customer
Service and Order Fulfillment Specialist
with over 3 years of experience
delivering top-notch customer support
and precise order processing.
Recognized for a proactive attitude,
exceptional problem-solving abilities,
and thriving in high-paced settings.
Skilled in boosting customer
satisfaction, optimizing operations, and
promoting teamwork. Dedicated to
providing superior service and meeting
company goals.
SKILLS
Customer Relationship Management
Order Fulfillment and Tracking
Problem Resolution
Data Entry and Processing
Multichannel Communication
CRM and Order Systems
Process Improvement
Cross-Functional Collaboration
Team Building and Leadership
Styling Advice and Sales Support
LANGUAGE
English – Fluent
EDUCATION
Osun State Polytechnic | Nigeria
HND – Computer Science
EXPERIENCE
Customer Service/Order Fulfillment Specialist
Blank & Co | July 2023 – June 2024
- Responded promptly and effectively to customer inquiries via email, chat, phone, and
other channels, ensuring a 24-hour reply rate.
- Provided accurate and helpful information to resolve customer concerns, enhancing
customer retention and satisfaction.
- Assisted customers with placing, tracking, and returning orders while maintaining a
friendly, can-do attitude.
- Documented customer interactions thoroughly and accurately in CRM and order
systems.
- Created a fun shopping experience by offering styling advice to customers.
- Partnered with the leadership team to escalate site or system-related issues.
- Participated in team-building activities, fostering a collaborative work environment.
- Regularly analyzed and suggested improvements to the overall customer service
experience.
Order Entry Specialist
Ambaum| August 2022 – July 2023
- Accurately input customer orders into the ordering system, ensuring all information was
correct and up-to-date.
- Responded to customer inquiries regarding their orders and resolved them in a timely
manner.
- Processed orders efficiently to meet customer delivery expectations.
- Monitored order status throughout the fulfillment process, collaborating with logistical
personnel to ensure timely delivery.
- Worked with various departments to ensure seamless order fulfillment and delivery.
- Resolved issues related to customer orders, including changes, cancellations, or
discrepancies.
- Maintained accurate data entry records, ensuring the order processing system was
updated in real time.
Data Processing Specialist
AW Digital | October 2021 – May 2022
- Accurately input customer orders into the ordering system, ensuring all information was
correct and up-to-date.
- Responded to customer inquiries regarding their orders and ensured timely resolution.
- Processed orders efficiently to meet customer delivery expectations.
- Monitored order status throughout the fulfillment process, working with logistical
personnel to ensure timely delivery.
- Collaborated with various departments to ensure timely order fulfillment and delivery.
- Resolved any issues that arose with customer orders, including changes, cancellations, or
discrepancies.
- Maintained accurate data entry records, ensuring the order processing system was
updated in real time.
