Olusola O.

OGUNYEMI, O.OLUSOLA-,- Fred Omojole Street, Gbagada, Lagos, Nigeria OBJECTIVE: Olusola Ogunyemi has worked in customer service, business development and marketing strategy roles across aviation, FMCG and consulting industries. I seek to further increase on my experience working in the telecoms industry, grow and contribute significantly to the needed value of my organisation. BIODATA Date of Birth: 15th June, 1980 Gender:Male Marital Status:Single Nationality: Nigerian State of Origin: Lagos Local Government Area: Epe Education School/College/University Qualification Year Obtained University of Lagos, Lagos state Masters in Business Administration 2014 – In view University of Ife, Osun State B.Sc. Urban and Regional Planning 2005 Ijebu Ode Grammar School, Ijebu-Ode, Ogun state West African Examination Certificate ‘O’ Levels 1996 Army Children Primary School, Epe, Lagos state First School leaving Certificate 1990 Professional Qualification Institute Qualification Year Obtained Nigerian Institute of Management (Chartered) Member 2007 Experience Organization Roles / Responsibilities Year PricewaterhouseCoopers, Nigeria Unit: Marketing Communications & Business Development Market analyst and Business Development Executive: Market/Business Intelligence, Research and knowledge management. Key Responsibilities (3): Business / Market Intelligence Performance management and analysis: Analyse PwC lines of services performances (audit, advisory and tax services), across different service offerings Extracts from CRM tool: PwC Clientstream Key Metrics: Revenues, growth rate, market share, pipeline win /loss ratio, drop rates, priority clients and customer feedback reports Supports the coordination of user management on PwC CRM tool – clientstream for validation and easy extraction. Market share analysis: Calculates the company’s market share and company’s position by revenue, volume and significant players relative to competition in Nigerian market, particularly for audit services (Annually). Market intelligence report, competition intelligence report and industry news update to business/industry leaders and management (A monthly publication). Brand Health Index (Nigeria Analysis): Supports the global arm in measuring brand health of the firm, Nigeria market in particular. Compares PwC service offerings measured against competition. Industry strategic report: Key update on industries, trends, industry sizing and regulatory actions, developments, impacts and periodic economic outlook reports. Provides clients intelligence / insights into clients action and market strategies to support PwC’s goto-market strategy and account planning sessions. Monthly website analytics to capture consumer trends, their knowledge demands of thought leadership pieces and measure success rates of published thought leadership documents. Research/Knowledge Management Thought Leadership development: Manage the thought leadership development process: Design framework/process, provide research content and necessary data, build necessary data visualizations and produce final documents to units. Measures thought leadership penetration across competition and gaps. Provide research support to the lines of services particularly PwC strategy unit to support on client engagements. Administer surveys and coordinate ad-hoc teams in for field research, conduct and coordinate survey interviews, online survey platform management, data analysis, final reports and presentation. Responsible for budget and costing Supervision of team and preparation work schedule and delivery dates Communications and reporting Identify, research on and publish visible business opportunities– weekly (assistance from an intern) Drive visibility of PwC thought leadership publications across Nigerian market, partners and industry leaders (in collaboration with the social media team). Manages/Reviews the strategic portfolio platform – A one-stop business development platform to assist PwC goto -market strategy. Update on and across industries, quick stop for market size, trends, regulatory bodies, key regulations for industries etc. Manages PwC research portals and train staff (Manager’s training course) on use of these platforms (BMI, Euromonitor, Bankscope, etc) Reports to - Head of marketing communications and business development. 2013 –Aug 2016 Datamatics Research Consult, University of Lagos, Akoka, Lagos Research Executive/ data analyst Key Responsibilities: Interface with clients on surveys and research request. Design methodology and instruments to be used. Coordinate primary survey or secondary research deliverables. Tests of validity and reliability of survey instruments. Data coding and analysis Testing hypotheses using valid analytical techniques. Present reports and findings. Others include: Sales territory delineation Market share analysis Reports to the Managing Director 2010 – 2012 UAC Foods (United African Company, Plc) Field Sales /Customer Service Executive -Lagos Key Responsibilities: Sales of UAC’s products to various channels in assigned territory. Handles and resolves requests, customer complaints, and other product issues in assigned territory. Manage and drive distributor accounts in assigned territory to achieve period targets (in volume & value, monthly, quarterly etc. Ensure marketing objectives in terms of availability of products, visibility, volume, quality and price levels consistency are achieved within region. Develop action plans for achieving targets across distributors and sub-distributors and ensure execution at territory level. Coordinate merchandisers and other sales support staff in new product activations or other trade marketing functions in assigned territory. Maintains and update a database of distributors, sub-distributors, super-stores and other channels together with their key contacts within assigned territory and lodging in central database system (SAGE). Competition and market reporting to Regional Sales Manager-Lagos (weekly) Deputize for regional sales analyst; reports to Sales Operations Manager (SOM) Analyses of sales unit & distributors performance across products lines on a monthly basis Publish sales dashboard report for management. Report to Regional Sales Manager and the National Sales Manager. 2009 – 2010 Virgin Nigeria Airlines, Ltd, Nigeria Call Centre Agent Key Responsibilities: Making flight reservations for Virgin Nigeria passengers via the Shared host reservations system Resolve passengers’ flight and travel enquiries, complaints. Making call-outs to inform and re-book passengers/itinerary in cases of cancelled flights. Updating database of frequent flyers and giving advice for miles redemption. Promotion of Virgin Nigeria products Daily and weekly collation of total sales generated to lead agents. Reports to lead agent. 2008 COMPETENCIES Good communication skills (oral and written). Very analytical, good numerate and presentation skills. Good team player, can also take on tasks independently. Possess leadership qualities and capabilities Pays attention to details and deliver on quality. Ability to work under pressure and tight schedule. Good knowledge of MS-Office Suite (MS-Excel, MS-Word, MS-PowerPoint, Ms-Access). Strong research skills and knowledge of basic research analytical tools: SPSS (Statistical package for social scientists-an analytical package), E-views (Econometrics), Microsoft Excel (Advanced User), data mining and extraction. TRAININGS Basic & Advanced Excel Skills –Data Visualisation skills –PwC Nigeria Writing skills –PwC Nigeria High Impact Selling Skills (UAC Foods, Nigeria Plc). Comprehensive Course on telephone etiquette, sales, passenger fares and ticketing (Virgin Nigeria Airlines). Quality Service in Customer Service Delivery, the Feelings of a Customer. (Service Quality Institute, U.S.A and Virgin Nigeria Airlines Ltd, Lagos Nigeria). Awards & Other roles: PwC Africa Experience Award Winner (South Africa) –Africa award on outstanding performance 2014. INTERESTS Meeting people, reading, brainstorming, developing and working on new practicable ideas, footballing and jogging. REFEREES Professor S.O FadareMr. Gabriel Ekpo Department of Urban and Regional Planning, Export Manager, Obafemi Awolowo University, Ile-Ife, Flour Mills of Nigeria, Plc Osun state. Lagos, Nigeria-gmail.com- - Mr. Habeeb Jaiyeola Senior Manager, PricewaterhouseCoopers Landmark towers, water corporation road, Oniru, Victoria Island, Lagos state, Nigeria.--