Olusegun Gloria

GLORIA OLUSEGUN Nigerian | 14, Oremeta street,Ojodu berger, Lagos | --| https://linkedin.com/in/gloriaolusegun SUMMARY A highly organized, reliable, and efficient Virtual Assistant with more than three years of experience and a proven track record of providing exceptional support to dynamic, multifaceted professionals. Skilled in managing diverse tasks across industries, including scriptwriting, entertainment, and real estate management. Adept at streamlining workflows, handling sensitive information with discretion, and ensuring seamless day-to-day operations. Known for proactive problem-solving, attention to detail, and excellent communication skills to manage complex schedules, coordinate projects, and enhance productivity. A dependable partner committed to delivering results and exceeding expectations. EDUCATION Federal University of Agriculture – Abeokuta, Nigeria BSc, Biochemistry March 2018 – March 2023 WORK EXPERIENCE Virtual Assistant November 2024 - Present LearnArk Tech - Lagos, Nigeria ● Provided comprehensive administrative support, including calendar management, email correspondence, and task prioritization, ensuring efficient workflow. ● Conducted research and compiled detailed reports on cybersecurity, data analysis, and product management topics to support strategic decision-making. ● Managed project timelines and coordinated with stakeholders to ensure deadlines were consistently met. ● Streamlined processes through the creation of detailed process flow maps and documentation, enhancing operational efficiency. ● Supported readiness and gap assessments, including drafting reports and recommendations for improvement. ● Reviewed and edited policies and procedures, ensuring alignment with industry standards and client requirements. ● Monitored and responded to client inquiries with professionalism, maintaining strong relationships and satisfaction. ● Developed and managed project roadmaps, tracking milestones and ensuring alignment with business objectives. Customer Service Officer March 2023 - April 2024 Sidmarks Royal Ventures – Lagos, Nigeria ● Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concern ● Developed strong rapport with customers, fostering loyalty and repeat business through personalized service. ● Helped large number of customers daily with positive attitude and focus on customer satisfaction. Administrative Assistant June 2021 - December 2021 TPK Wellness and Health Centre – Lagos, Nigeria ● Maintained confidentiality of sensitive information by adhering to strict privacy policies. ● Promoted a positive environment through effective communication skills and fostering professional relationship among colleagues. ● Supported executive staff through scheduling meetings,coordinating travel arrangements and preparing crucial documents. ● Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts. Teacher September 2014 - February 2018 Uplands Private School – Lagos, Nigeria ● Developed strong relationships with students, parents and colleagues by maintaining open line communication and fostering a supportive learning environment. ● Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct and consistently enforcing established rules and consequences. ● Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities. CERTIFICATIONS National Youth Service Corps ALX Virtual Assistant SKILLS Administrative skills Communication skills Project management skills Strategic Planning Technical skills Adaptability Organizational skills Industry-specific knowledge Problem-solving skills INTERESTS Adventure Traveling Reading LANGUAGES Yoruba - Native English - Expert French - Beginner