Olusegun Bamgbose

Contact- (Mobile)-m www.linkedin.com/in/olusegunbamgbose-a (LinkedIn) Top Skills Customer Experience Product Management Operations Management Certifications Olusegun Bamgbose Tech Enthusiast||Volunteer||Product Manager Lagos Summary I am a very hard-working, honest, committed, and versatile person. My versatility makes me an effective and efficient team player. I am a dedicated fellow, a leader, and an individual that loves giving back to the community. I enjoy applying my wealth of knowledge and experience in creating innovative and cost-effective ways of solving problems. I would love to help companies make products that work. Finance: Time Value of Money Customer Service: Call Control Strategies Building Rapport with Customers Customer Service: Problem Solving and Troubleshooting Customer Service Foundations Experience Hugo 1 year 1 month Content Moderator & Social Media Monitoring Analyst October 2021 - Present (4 months) Lagos, Nigeria Platform Support Specialist January 2021 - Present (1 year 1 month) Lagos, Nigeria I help one of the biggest Ed-tech platforms in the U.S to provide first contact resolution to their users. I do this by addressing any problems or complaints they might have. I provide technical and product support. I resolve issues with poor service, billing errors, and bad experiences. The users leave each conversation satisfied with more knowledge about the product. Clink Customer Acquisition Associate September 2021 - Present (5 months) Lagos, Nigeria Apex Trust Microfinance Bank Limited Operations Officer March 2020 - January 2021 (11 months) Nigeria Page 1 of 3 I coordinated daily company administrative processes. Reported to and assisted the Head of Operations in daily tasks and duties. Participated in the daily postings of Debit and Credit transactions. Booked all approved loans and I was able to protect the company from fraudulent loan requests by ensuring that the account opening processes were strictly followed and customers’ documents were in compliance with KYC requirements. Asejere Marketing Team Lead/ Account Officer/ Office Admin July 2019 - November 2019 (5 months) Nigeria I worked as an Account officer, Office Administrator & Marketing Team Lead. I managed client accounts, Kept records of payments and developed sales strategies with my team members. My team and I were able to open over 140 new accounts within the first two months of operations. I was able to create a makeshift record-keeping system pending the time the company could get an automated recording system. I was also able to settle all the issues customers had with their accounts promptly, identify problems and provide solutions. Crest Magazine Production and Logistics Manager April 2016 - April 2019 (3 years 1 month) Nigeria I handled launch schedules and revised content with the help of the Editor. We had over 7000 downloads in just a few hours after the release of the first issue. We went on to win awards on campus and were recognized by many for our creativeness. Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Research Enumerator January 2019 - January 2019 (1 month) Nigeria Worked with AFRI-CID commissioned by SEDIN to interview and document answers gotten from stakeholders at Bodija market in Ibadan. Page 2 of 3 I successfully interviewed 60 respondents ranging from farmers, traders, offtakers, etc. I was able to adequately document their responses and delivered detailed records of findings in due time. BlueApple Consulting Limited Accounting Intern September 2018 - September 2018 (1 month) I was actively involved in the preparation of final accounts of the company Dayspring Chapel Social Media Analyst, Voice Over Artist & Video Editor January 2013 - June 2018 (5 years 6 months) Nigeria I was actively involved in maintaining a suitable online presence for the church. Over 150 people got to listen to my voice recordings every weekend and I got a lot of positive feedback. I also made recordings that were played to a congregation of more than 2000 people. Education Federal University Of Agriculture, Abeokuta Bachelor's degree, Accounting · (2013 - 2018) Page 3 of 3