Olusayo Ogunjobi

Olusayo Rebecca OGUNJOBI MEDICAL/VIRTUAL ASSISTANT Remote PROFILE Detail-oriented and solution-driven Medical Virtual Assistant and Administrative Support Specialist with 3+ years of experience supporting healthcare teams and business executives. Skilled in patient coordination, insurance verification, calendar and inbox management, and delivering exceptional customer service. Known for creating structure in fast-paced environments, improving workflow efficiency, and ensuring patients and clients receive seamless, professional support. Passionate about reducing administrative burden so providers and CEOs can focus on high-impact priorities. PROFESSIONAL EXPERIENCE FaithDerma Clinic, MEDICAL VIRTUAL ASSISTANT 2025 – Present Optimized daily clinic flow by orchestrating patient scheduling, confirmations, and follow-ups, reducing no-show rates and maximizing provider availability. Streamlined revenue cycle tasks, including insurance verification and billing inquiries, which accelerated patient check-in and enhanced financial transparency. Ensured 100% data integrity of electronic health records (EHR), strictly adhering to HIPAA compliance and internal documentation standards. Resolved high-volume patient inquiries via phone and email, consistently achieving high satisfaction scores through empathetic, solutionsbased communication. Bridged communication gaps between patients and clinical staff to ensure seamless care transitions and timely medical responses. • • • • • Freelance, VIRTUAL AND ADMIN SUPPORT Maximized leadership output through calendar optimization and inbox zero strategies. Designed and maintained digital infrastructure for efficient document and task management. Handled multi-channel inquiries with a 100% resolution-focused approach. Executed data-heavy research and platform management to support business growth. Empowered founders to focus on scaling by mastering all back-end administrative logistics. 2023 – 2025 | Remote Abundance Group, CUSTOMERR SERVICE REPRESENTATIVE Resolved high-tier inquiries and complaints with a focus on speed and quality. Developed robust client rapport through transparent communication and strategic problem-solving. Diligently tracked all interactions and transactions to support data-driven decision-making. 2021 – 2023 | Remote • • • • • • • • SKILLS Administrative Support Customer Service Calendar Management EMR/EHR Appointment Scheduling Google Workspace Communication Email Management Insurance Verification CRM Tools HIPAA Compliant Patient Advocacy Medical Terminology Follow Up Time Management Data entry EDUCATION Higher National Diploma, The Polytechnic, Ibadan Ordinary National Diploma, The Polytechnic, Ibadan CERTIFICATES TRAINING.US HIPAA certificate CLINIXCARE ACADEMY MEDICAL VA certificate ALISON ACADEMY CUSTOMER SERVICE ALX AFRICA VIRTUAL ASSISTANCE KEY ACHEIVEMENTS Engineered streamlined administrative workflows for healthcare providers and business owners, reducing operational bottlenecks and increasing daily efficiency. Assumed full ownership of routine and complex operational tasks, successfully recovering significant weekly bandwidth for leadership to focus on high-level growth. Elevated service standards by managing end-to-end communication and care coordination, consistently resulting in higher satisfaction scores and patient trust. Maintained 100% accuracy in sensitive document management and healthcare information systems, ensuring full compliance with industry standards and HIPAA regulations. • • • •