Oluoma Ethel Nwankwo

Adaptable, proactive, and client-focused Customer Service Representative with over 6 years of experience supporting customers in fast-paced, multi-channel service environment including health insurance and retail. Proven track record of resolving high volumes of inquiries across phone, email, chat, and in-person interactions. Skilled in de-escalating difficult situations, using CRM systems, and maintaining service excellence while ensuring compliance and discretion. Committed to inclusive service delivery and creating personalized, barrier-free customer experiences that foster public trust and loyalty