OLUJIMI PELUMI OLUMIDE
PERSONAL INFORMATION
Address: 11 Lambo Street, Alapere. Lagos.
Phone:-,-
E-mail:-Sex:
Male
Nationality: Nigerian
OBJECTIVES
To get an opportunity where I can make the best of my potential and contribute to the
organizational growth. Seeking a position that will enable me to use my Strong organizational
skills, education background and ability to work well with people.
WORK EXPERIENCE
ZAH-AFRICA AGENCY. LAGOS
Position:
Business Manager
Year:
2023
Duties:
Oversee day-to-day operations.
Design strategy and set goals for growth.
Salary Payments Scheduling.
Set policies and processes.
Ensure employees work productively and develop professionally.
Oversee recruitment and training of new employees.
SECURE CAPITAL. ABEOKUTA
Position:
Training Manager
Year:-
Duties:
Identifying training needs by working with the department, manager and conducting
surveys to determine skill gaps and areas requiring improvements.
Planning and coordinating training sessions.
Informing employees about upcoming training sessions.
Monitoring and tracking employees training progress and completion.
Maintaining training records and updating training database. Design strategy and set
goals for growth.
Evaluate and improve operations and financial performance.
SECURE CAPITAL. ABEOKUTA
Position:
Customer Service Supervisor
Year:-
Duties:
Managing and reviewing the works of supports staffs
Organizing workflow and monitoring employee productivity
Identifying and prospecting potential investors or clients.
Building and nurturing relationships with existing and new Investors.
Responding to customers/ employees inquires and providing relevant information.
Educating the customer on ROI(Return on Investment)
NATURAL LIFE INTERNATIONAL. BENIN.
Position:
Instructor
Date:-
Duties:
To provide information on health and health related issues. To assess health education
programs and also to develop materials and programs to promote wellness.
Delivering health education sessions, classes to community groups, schools and
workplaces.
Leading group discussions and supports.
Keeping accurate records of programs activities for reporting and program
improvement Purposes.
Teaching basic first aid and safety procedures to empower individuals.
AIRTEL NIGERIA. ABEOKUTA.
Position:
Supervisor
Date:
2016 – 2018
Duties:
Overseeing the day to day operations of the customer care team, including scheduling
and work load distribution
Tracking and evaluating the performance of customer care team through call
monitoring and performance metrics.
Providing feedback and ongoing training to team members to enhance their skills and
performance.
Dealing with Escalation of complex or unresolved customers issues with higher level of
support when necessary.
Generating reports on team performance, customer feedback and key performance
indicators (KPIs) to provide insight and support decision-making.
MTN NIGERIA. ABEOKUTA.
Position:
Customer Care Representative
Date: 2013 – 2014
Duties:
Responding to customer’s inquiries, questions and concerns through various channels
such as phones calls, emails and social media.
Supplying customers with relevant information about promotions, new products or
services.
Escalation of complex or unresolved customers issues to higher level support when
necessary.
To analyze behavior and create experience that keep customer wanting more.
Handling customer complaints and providing appropriate resolution/solution and
alternatives within the time limits
PERSONAL SKILLS
Phone Etiquette
Active listening
Good communication
Time management
Conflict resolution
Training Methodology
Leadership Skills
Adaptability
Feedback Evaluation
Micro-Soft PowerPoint
Coaching
Customer Experience
Strategic Planning
Customer Interaction
Product Knowledge
Upselling
Cold-calls (outbound calls)
ACADEMIC QUALIFICATIONS
DIPLOMA IN TALENT DEVELOPMENT AND MANAGEMENT 2023
MODERN HUMAN RESOURCE MANAGEMENT 2023
(Training and Induction)
CERTIFICATE IN DATA ANALYSIS
HIGHER NATIONAL DIPLOMA
(Statistics and Mathematics)
REFERENCES
Mr. Oyelusi Adeolu-
CEO Secure Capital
Mr. Fatogun Alex-
Airtel Nigeria
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