Olukeye Peace Israel
Customer Service Manager/Virtual Assistant
-, +234 -
Olukeye19gmail.com
Lagos State, Nigeria
SUMMARY
Motivated and results-oriented professional with 4+ years of experience in customer service
management and virtual assistance. Skilled in team supervision, process improvement, and
driving revenue growth through effective leadership and strategic initiatives. Proficient in
communication, problem-solving, and social media management, having grown the brand's
Instagram followers by 25,000 and driving customer engagement. Adept at office and personnel
administration, client relationship management, conflict resolution, and innovation, streamlining
operations, delivering exceptional service.
SKILLS
▪Team Management
▪Communication ▪Decision Making
▪Performance Management
▪Customer Service ▪Organizational ▪Appointment Setting ▪Trello ▪Hubspot ▪Asana
▪Data Entry ▪Microsoft Office Suites ▪Email Marketing ▪Google Workspace ▪Leadership
Skills ▪Administrative Support ▪Inventory Management ▪Sale Growth ▪Social Media
Management ▪Operations Management ▪Training & Development ▪Client Relationship
Management ▪Employee Engagement ▪Collaboration ▪Supervision ▪Documentation
PROFESSIONAL EXPERIENCE
Team Lead – Administration/Customer Experience
09/2022 – Present
Floralhub Nig. {Regal Flowers Nig}.
Recruit and on-board new talent, facilitating training sessions on client satisfaction, product
and services knowledge, increasing employee retention and efficiency by 20%.
Implement effective social media strategies, leading to a 100% sales increase and a 50%
growth in brand visibility through product advertisement.
Monitor company inventory, procurement, order management, and administrative tasks,
preventing stock-out and ensuring regular availability of products.
Manage a sales force of 50 individuals, coordinating activities and assigning roles for
efficiency, achieving a weekly average sales figure of $10 million.
Business Manager
Regal Flowers Nig.
06/2022 – Present
Direct day-to-day operations by implementing streamlined processes and optimizing
resource allocation, ensuring smooth functioning and efficient workflow.
Design and implement innovative processes to enhance operations and client administration,
strengthening sales and expanding client base.
Identify business opportunities and collaborated with cross-functional teams to create
roadmaps, maximizing customer insight and driving business growth by 45%.
Increase customer retention by 80% by establishing and maintaining relationships with
customers, resolving complaints at first contact, and ensuring swift resolutions.
Customer Service & Sales Representative
Regal Flowers Nig.
12/2019 – 05/2022
Communicated with customers in-store and online throughout a 12-hour workday, providing
assistance, answering inquiries, and facilitating sales transactions.
Managed the company’s social media platforms through regular engagement, including
responding to comments, messages, and inquiries, improving engagement by 25%.
Oversaw the front desk, serving as the first point of contact for customers, answering phone
calls, and managing appointments, leading to a 10% enhanced customer experience.
Sales Representative - Industrial Training
Saxum Analytics
08/2021 – 08/2021
Developed sales strategies for web, mobile application, and business development clientele,
resulting in a 15% increase in client acquisition within the first quarter.
Provided dedicated sales representation services to a portfolio of 12 individual and business
clients, leading to a 20% growth in client retention and satisfaction levels.
Sales Representative – Industrial Training
03/2019 – 06/2019
Nasco Group of Companies
Appointed sales representatives to manage various product lines, leading to smoother
operations and improved efficiency."
Provided dedicated sales assistance and personalized support to clients, leading to a 15%
improvement in customer satisfaction ratings.
KEY ACHIEVEMENTS
Social Media Growth: Successfully managed brand presence on Instagram, garnering over
25,000 followers and expanding the brand's reach and engagement on social media.
Effective Customer Satisfaction: Completed over 600 hours of support service, delivering
exceptional customer care and exceeding service expectations.
Customer Service Leadership: Led a team of over 300 customer service officers across 7
branches during Valentine’s Day rush and other peak periods, and improving sales by 25%.
Efficient Order Processing: Successfully processed over 200 orders through phone and chat
channels within a 24-hour timeframe, accurately addressing inquiries and complaints.
Revenue Growth Achievement: Achieved a remarkable revenue surge of over 300% by
motivating and guiding team members, ensuring exemplary performance and output.
EDUCATION & CERTIFICATIONS
Bachelor of Science in Business Management | 2021
University of Lagos – Nigeria
Certificate in Computer Training | 2008
Zatak Computer School
Certificate in Human Resource/Personnel Management | In View
Chartered Institute of Personnel Management of Nigeria
Project Management Certificate | In View
Chartered Institute of Contract Project and Faculty Management
REFERENCES
Available on Request
