Olukayode Alawode

 Olukayode Alawode Customer Service | Virtual Assistant | Remote Sales Specialist 📧 📍 Lagos, Nigeria | 🌍 Available Worldwide (Remote) Profile Summary Dynamic and reliable professional with over 10 years of experience in international customer service, sales, and virtual assistance. Proven ability to deliver exceptional client support, manage CRM systems, and handle administrative tasks efficiently. Highly adaptable with excellent communication skills, dedicated to helping clients streamline operations and improve customer satisfaction. Core Skills • Customer Service (Email, Chat, Phone) • Virtual Assistant & Administrative Support • Remote Sales & Lead Generation • Calendar & Inbox Management • CRM Tools (Salesforce, HubSpot, Zoho) • Data Entry & Report Generation • Microsoft Office & Google Workspace • Problem Solving & Conflict Resolution Professional Experience Sales Manager Chev Premium Water – Lagos, Nigeria 2022 – Present • Manage B2B and B2C customer relationships, ensuring top-tier service delivery • Handle remote client communication and CRM updates • Drive product awareness and increase sales through outreach and follow-ups Senior Cabin Crew / Purser Virgin Atlantic Airways & African One Airways 2006 – 2021 • Delivered exceptional customer service to thousands of international travelers • Led in-flight sales team, achieving top sales performance • Trained new crew in communication, safety, and customer engagement • Resolved customer complaints with empathy and professionalism Education B.Sc. in Zoology Obafemi Awolowo University, Nigeria Certifications & Awards • Award for In-flight Sales Excellence – Virgin Atlantic Airways • Health & Safety Training – Airline Industry Work Tools & Availability Available full-time (Remote) Fast and reliable internet connection Proficient with: Zoom, Slack, Trello, Asana, MS Teams Payment platforms: Payoneer & PayPal