Olufunmilayo Oderinde

Olufunmilayo Oderinde

Sales and customer service expert
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Lagos, Lagos, Nigeria
Experience:
3 years
OLUFUNMILAYO ODERINDE linkedin.com/in/olufunmi-oderinde SUMMARY Highly detailed, and proven Admin professional with experience working with and across business teams, internal & eternal stakeholders with track record of success in the most challenging of business situations Consistent feedback from team and management shows I am strong in customer relationship management with an eye for generating revenue. I seek to deploy my skills in a forward-thinking organization where I can significantly add value to bottom-line. CORE COMPETENCIES • Strategic relationship management & optimization • Customer satisfaction & Engagement • Excellent Mentorship and Coaching • Problem Solving and Decision Making • Critical Thinking and Analytical • Use of Microsoft Office, SQL, Python language, Tableau and Power BI • Excellent communication and negotiation • Data Analysis. EXPERIENCE The Outlast Institute (Map to Client) Visibility & Sales Optimization Strategist (USA, Remote) May 2025 – September 2025 - Led outreach campaigns securing high-value paid visibility opportunities across coaching, leadership, and transformation sectors. - Executed 10+ personalized pitches weekly to aligned platforms, achieving $3K–$5K+ in monthly-booked revenue. - Initiated and nurtured at least three strategic warm conversations weekly with key decision-makers via LinkedIn and email. - Tracked, analyzed, and reported outreach data using Air Table and visibility dashboards, ensuring consistent performance visibility. - Collaborated directly with the CEO and Visibility Director to refine messaging, outreach tone, and partnership targeting strategy. - Facilitated weekly team huddles to align appointment setters on messaging, morale, and productivity goals. - Audited approximately 25% of all team communications weekly to maintain accuracy, brand tone, and lead-to-call conversion standards. - Delivered weekly and monthly performance reports on outreach, conversions, and income booked, maintaining KPI accountability. - Provided targeted feedback to team members via Loom and Slack, optimizing communication quality and conversion rates. - Recognized top-performing setters monthly and identified training needs to improve team-wide efficiency and success. Braids That Speak (U.S. client via MAP to Client) Sales Representative (Appointment setter) → Sales Team Lead (USA, Remote)February 2024 – May 2025 - Spearheaded direct sales efforts for premium hair installation and coaching services, consistently exceeding monthly targets - Managed client consultations, resolved objections, and closed high-ticket offers with professionalism and empathy - Maintained detailed CRM records, tracked sales metrics, and coordinated follow-ups to reduce drop-off - Promoted to Sales Team Lead in September 2024 after consistently ranking among the top performers - Trained and managed a team of 5+ sales representatives, reviewed call transcripts, gave performance feedback, and led weekly alignment meetings - Collaborated closely with client (Braids That Speak) to improve sales scripts, optimize lead pipelines, and drive strategic growth - Ensured accurate communication and service delivery between MAP to Client (employer) and Braids That Speak (client) BROWNVIEW NIG. LTD Administrative/Logistics Officer Jan 2021 – Dec 2022 • Plan and coordinate administrative departmental procedures and systems and devise ways to streamline processes. • Ensure the smooth and adequate flow of information within the company to facilitate other business operations • Maintain, manage and update company’s database including all data spreadsheet and reports • Oversee the inventory of office supplies and the purchasing of office materials with attention to budgetary constraints • Liaise with other departments to manage organizational projects, schedules and deadlines • Ensure operations adhere to organization’s policies and regulations • Support with the execution of any project within the organization • Resolve customer complaints with a good Turnaround time. • Filing of important and confidential documents of the company • Prepare of regular reports on expenses and office budgets • Taking of clients booking and ensuring they satisfied with their requests • Tracking of vehicles when out in the field • Overseeing of all drivers’ welfare. MONTAIGNE AH LIMITED Retail Sales Executive July 2020 - Dec 2020 • Prospect new clients by networking, cold calling or other means of generating interest from potential clients with the aim of getting leads to do business with the company. • Screen potential business deal by analyzing market strategies, potential and financial, evaluating options, examining risks and potential. • Research to identify potential customers, decision makers within the client organization and build relationships with new clients • Meet and exceed personal and overall sales target • Handle objections by clarifying, emphasizing agreements, discounts, prices, product availability and working through differences to a positive conclusion SLUM2SCHOOL AFRICA (NGO) Volunteer (Mentoring/Guidance and Counseling) Dec 2019-Till date • Create and implement a well-organized personal counseling plan for students with emerging/modern mentoring techniques • Listen to students’ concerns about their social, economic or academic issues and provide solutions for the same. • Mentor students and help them decipher their strength and abilities • Monitor students’ progress and identify behavioral issues while enhancing learning environment for students. • Spearhead individual and group counseling sessions to advise and assist students with academic developments EDUCATION AND CERTIFICATES Regina Mundi Girls’ Secondary School 2012 Wassce/SSCE Federal University of Agriculture, Abeokuta 2019 B.sc Biological sciences (Pure and Applied Zoology) Understanding the Rights of Women and Girls Young African Leaders Initiative (YALI). 2020 National Youth service Corps 2020 (NYSC) Certificate of Completion LinkedIn learning Productivity: Prioritizing at Work 2024 Certificate of Completion; LinkedIn learning Leadership Foundations: Leadership Styles and Models2024 Certificate of Completion LinkedIn learning Critical Thinking2024 REFERENCES Available Upon Request
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.