Olufunke Emmanuel

OAE OLUFUNKE ABIGAIL EMMANUEL Address: 12, Francis Oremeji Street,Ikeja, Lagos 100271. Phone: - E-Mail:-Links to my certifications: https://drive.google.com/drive/folders/10uWxRWrxqpARovL3l3x5re2bkrYY1h2?usp=sharing Professional Summary: Dedicated and detail-oriented administrative professional with over 3 years of experience providing exceptional support to senior executives, correspondence. Skilled in data entry, record-keeping, and database management. Excellent communication and organizational skills, with the ability to work in a fast paced environment and maintain confidentiality. Proficient in MS Office, Google Suite, Monday CRM, ERP tracking Hubspot and Canva with the ability to quickly learn new software and systems. Committed to delivering high quality support and ensuring seamless office operations." Hardworking and reliable Executive Administrative/virtual assistant focused on going above and beyond to support team and serve customers. Trained in sales and customer service and offering top-notch skills abilities. Motivated to continue to learn and grow as a administrative assistant professional Technical Skills: ❖ Proficiency in Google suites: treamlining collaboration and productivity with: • - Google Drive for seamless file sharing • - Google Docs for real-time document editing • - Google Sheets for data analysis • - Google Slides for engaging presentations ❖ MS Office suites: • Ms word: Document creation (reports, letters, resumes) Collaborative editing. • Excel: spread sheet for accounting, Data analysis, Data filtering and sorting • PowerPoints: Text editing and formatting, Presentation creation, Slide design and formatting, Collaborative presentation. • Outlook: Email management, Calendar organization,Task management, Contact management, Meeting scheduling. ❖ ERP: -Track sales and manage customer data. - Improve financial management - Boost operational efficiency ❖ Monday CRM: - Automate workflows - Track sales pipelines - Foster team collaboration ❖ Hubspot: - Manage contacts and leads -make inound sales call - Track sales performance ❖ Slack: -Efficient workflow -effective collaboration -effective office spece communication ❖ other productivity software such as Canva, Wix and Thrive cart Professionalism and Work Ethic: • Accountability • Confidentiality • Reliability • Integrity • Work ethic • Professionalism • Time management • Attention to detail • Quality focus Adaptability and Learning: • Continuous learning • Fast Learner • Professional development • Flexibility • Open-mindedness • Resilience Leadership and Initiative: • Strategic planning • Visionary thinking • Decision-making • Team motivation • Coaching/mentoring • Problem-solving • Risk-taking Accomplishments: I am a certified Executive Administrative assistant/virtual assistant on upwork and off-upwork, A qualified Sales Sales Executive, Customer services, and A FashionDesigner Experience: June 2021 to Current Amaget Stores Limited Ikeja, Lagos • Sales Support Executive • Counted daily cash, prepared deposits, and updated financial records with current totals. • Engaged customers to quickly identify needs, negotiate contracts, and close sales. • Reviewed operational records and reports to project sales and determine profitability. • Resolved customer complaints regarding sales and service. • serviceability. • Determined price schedules and discount rates to maintain competitive positioning. • Submitted weekly summaries of support activities and updated ERP system to track resolution progress. • Offered customers technical and diagnostic support to resolve sales issues and restore confidence. • Supported aftermarket parts and service sales initiatives to drive revenue growth. • Determined price schedules and discount rates. • Reviewed operational records and reports to inform sales strategy. • Worked closely with all sales personnel to assist with routine sales and handle advanced issues. • Researched market trends and stayed current on customer preferences to better lead sales operations. • Taught the sales team how to connect with customers and build long- term, productive relationships September 2024-October 2024 Syncskills: Liberty Dr, Flagstone QLD 4280, Australia Executive administrative assistant to the CEO My roles includes the following: • Phone and video call management with SyncSkillls students (answering, screening, and followup) • Meeting coordination (scheduling, reminders, and minutes) • Team collaboration and coordination (project management tools) • Email management (reading, responding, and filtering) • Uploading courses on thrive cart, • Vimeo management • Calendar organization (scheduling appointments, meetings, and events) • Document preparation (reports, presentations, and correspondence) • Prioritize tasks and manage multiple projects simultaneously • Set reminders and deadlines for tasks and projects • Develop and implement processes for efficiency • Monitor and report on task progress April 2019 to 2022 Queenabiop's Apparel and General Merchandise Akute, Ogun State • • • • • • Owner Provide product knowledge and style advice to customers, Maintained robust inventory of available products, avoiding delivery delays and maximizing profits. Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal. Planned efficient sales routes to maximize the number of customers served and incoming revenue. Engaged customers and built connections to drive long-term sales. Interacted professionally with customers, informing individuals of sales promotions and driving product interest November 2019 to March 2020 Moore Associates limited Ikeja, Lagos Secretary/ Manager • Coordinated and communicated annual meetings, maintaining a list of holding companies, officers, and directors and keeping • Candidate sourcing • Screening, interviewing and Hiring • stockholders informed on schedule and venue. • Managed all board and committee meeting logistics, attended and recorded minutes, and facilitated communications. • Formatted and copied editing of documents, consulting with document authors to clarify questionable material and resolve inaccuracies or deviations from standard formatting. • Supervised administrative staff, including managing schedules, maintaining personnel records, assisting with annual performance reviews, and training new staff on procedures and processes. • Coordinated meetings with appropriate personnel, reserving rooms and managing timekeeping and staff schedules in computer systems to keep attendees abreast of scheduling changes and agendas. • Ordered, organized, and tracked the use of the department's supplies. • Kept the operation smooth and efficient by carefully monitoring the activities of staff. • Handled construction and renovation projects to enhance the organization's efficiency and long-term success. • Developed and enforced adherence to operating budgets. • Educated staff in company procedures, processes, and policies. • Contributed to the continued success of the high-volume organization by coordinating high-quality support services. • Organized and maintained facility space to keep everything in good working order for expected needs. • keep staff current on procedures. February 2019 to October 2019 Amaris Medical center Ikorodu, Lagos Account Officer. • Identified accounts with shrinking revenue and suggested actionable improvements to the growth strategy. • Managed, reviewed, and delivered client solutions for different needs. • Developed trusting rapport with recurring clients to reinforce brand loyalty and encourage continued patronage. • Cultivated and maintained strong business relationships with new and existing accounts. • Closed sales to meet and exceed established quotas and drive overall revenue. • Located delinquent customers through methods such as tracing finances, inquiring with utilities, and questioning neighbors. • Maintained current administrative records with personal and financial data for each account. • Collected payments, updated accounts, and notified customers of additional responsibilities. • Established repayment schedules that worked with the customer's financial situation. • Notified customers of payment obligations via telephone calls, professional mailings, and personal visits. • Monitored overdue accounts to track new payments and document continued issues. • Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances, and loans current. • Created portfolio of client accounts and monitored ongoing activities. • Promoted adherence to client requirements and implemented strategies to mitigate delays. August 2017 to October 2018 Hannylexy Maryland, USA, United States General Virtual Assistant • Placed outbound follow-up calls and sent urgent customer emails on behalf of busy CEO. • Assisted the company in preparing proposals for new business and performed editing and collating tasks. • Maintained social media presence for the company through content creation and account management. • Booked event spaces, arranged food and beverages, ordered supplies, equipment, and signage, and handled additional logistical tasks for meetings and events. • Scheduled meetings and assisted in making travel arrangements. • Worked on special projects and developed strategies for important initiatives. • Maintained payroll accuracy by tracking time, calculating extras such as commission, and updating forms. • Proofread business documents to check spelling, grammar, and compliance with office policies. • Oversaw appointment scheduling and calendar maintenance for team Member • Handled day-to-day needs and special projects with good multitasking and research skills. • Documented payments and expenses to keep financial records current. • Updated office calendar with new meetings, events, and appointments to avoid overbooking. February 2017 to January 2018 Agbowa General Hospital Agbowa, Lagos Accounting Officer (IT) • Verified and posted account transactions in the general ledger to record purchases and sales. • Entered ongoing projects' mileage and equipment usage costs into company systems to track expenditure. • Prepared and entered general ledger journal entries for office expenses to manage recurrent expenditure. • Investigated customers' account balances and resolved payment inquiries to remove discrepancies. • Coded transactions according to the internal company system to avoid errors. • Investigated and resolved discrepancies during the account reconciliation process. • Prepared and submitted quarterly and yearly tax forms and returns to meet local, state, and federal requirements. • Drafted financial reports for senior managers to aid in budget processes and support accurate decision-making. • Reduced errors and variances with improved reconciliation processes. • Maintained efficient office operations by offering skilled clerical support to senior team members. • Processed daily invoices and payments to keep accounting records current. • Reviewed and verified journal entries, receipts, and tax data to increase accuracy. • Compiled end-of-year audit documents, records, and information for internal review. • Updated accounts payable ledger, prepared payments, and reconciled vendor invoices for past transactions. • Posted payments and credits to customer accounts to update operating balances. • Compiled data from cashiers, balanced drawers, and preparing daily deposits Educational background and certification: October 2024 ALX: Virtual Assistant July 2024: ALX: AI CAREER ESSENTIAL COHORT 3 March 2022 Linkedin Virginia O' Conor Linkedin Learning Email Marketing: Strategy and Optimization Marketing March 2022 NASBA (Linkedin) Writing a Resume Content Writing March 2022 Hubspot Inbound Sales Certificate of completion on Inbound Sales February 2022 Linkedin Learning (Microsoft) Linkedin Managing Excellence At Microsoft, Managing Excellence At Microsoft February 2022 Linkedin Customer Service: Managing Customer Expectation Customer Service February 2022 Human Resources Certificate Institute (HRCI) Linkedin Human Resources Foundation Human Resources National Diploma Accounting October 2017 Moshood Abiola Polytechnic Abeokuta, Ogun State, Nigeria Ordinary GPA [number]. 2.90 Diploma in Entrepreneur Catering and event planning services May 2015 Diligent Entrepreneur Abeokuta, Ogun State Senior school Certificate Examination: 2008 Erin community Grammar school Osun state WASSCE 2012