Olufunke Balogun

In the world we are now, happy customers are the driving force behind any business. Through out my years working as a customer service officer; my first step is to have a positive and right mindset. As a customer care personnel, I am seen as the face of the company, therefore I need to project values and competence of what I represent. In addition ,my 8years of work experiences has taught me how to empathize, and handle different situations especially difficult situations like dealing with irate customers to get a positive outcome. I believe that If one is going to commit into improving current service quality, first you must understand what quality is, get to know what current services are, identify and track mistakes. Also, for performance improvement I involve softer forms of measurement such as customer satisfaction surveys, trainings which are used to obtain qualitative information about performance from the viewpoint of customers ;I then set personal goals and identify strategies of achieving them at a given time frame.

I am patient ,friendly and passionate about customer service and making a customer experience excellent customer service. I also have experience in upselling products and services for companies and brands, with my excellent communication skills and interpersonal skills, I am bilingual in English and French languages ,Furthermore I am very versatile in office tools like Microsoft Word ,PowerPoint, Excel. I have 5years training and experience in the use of the Call Tracking system (CRM).

I work well with little or no supervision, I am my own motivation with CAN DO spirit, and a good team player set at achieving results.