Oluebube Stella

MBA STELLA OLUEBUBE Abuja, Nigeria Phone:-| Email:-| LINKEDIN | PORTFOLIO PROFESSIONAL SUMMARY _________________________________________________________________ Results-driven Virtual Assistant and Administrative Professional with over three years of experience in streamlining business operations and enhancing organizational efficiency. Skilled in managing schedules, handling client communication, and maintaining structured digital files with precision and punctuality. Proficient in CRM tools, project management platforms, and data organization, ensuring seamless workflow and customer satisfaction. Adept at coordinating immigration-related processes, research, and document management. A proactive problem solver committed to excellence, delivering high-quality administrative support that allows businesses to focus on growth and success. SKILLS/SOFTWARE PROFICIENCY __________________________________________________________________ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Time Management Adaptability Email management Microsoft office Suite & Google Suite File Organization Critical Thinker Feedback and Improvement Effective Communication Appointment setting and scheduling Project management using tools like Trello,Asana, Clickup,and Nifty Expert on CRMs tools like Hubspot,intercom,freshdesk, and zendesk WORK EXPERIENCE ______________________________________________________________ Administrative Assistant (Remote) Westsun Immigration Services Inc Sep,2024-present Burnaby, BC Canada ●​ Effectively manage and organize files and client documents while ensuring they remain clear and neat ●​ Perform data management tasks including data entry, organization, and creating reports. ●​ Manage customer communication related to immigration registration processes, assist with schedule arrangements and application form filling. ●​ Prepare, book, and submit documents in digital format, ensuring smooth scheduling and communication. ●​ Respond to client inquiries with clear and concise support. ●​ Conduct in-depth research as needed. ●​ Attend meetings, take minutes, and ensure follow-up with relevant team members. ●​ Organize and maintain structured digital files on platforms like Google Drive. ●​ Coordinate client apartment reservations and flight bookings. Virtual Assistant (Remote) Primeguard Feb,2022-Dec,2023 Abuja, Nigeria ●​ Efficiently organized and scheduled appointments, ensuring timely communication and smooth calendar management. ●​ Effectively handled and responded to inquiries regarding my client's products, delivering prompt, clear, and accurate information to foster strong customer relationships. ●​ Supervised and coordinated tasks using project management tools like Asana, ClickUp, and Nifty, ensuring effective collaboration and timely completion. ●​ Quickly addressed and resolved customer queries ensuring high levels of customer satisfaction. Administrative Assistant (Remote) Truthlives News ●​ ●​ ●​ ●​ ●​ Feb,2023-Sep2023 Abuja, Nigeria Consistently prioritized the needs and satisfaction of our customers, recognizing their key role in our business's success. Effectively managed and resolved customer queries, ensuring prompt and accurate responses that met their expectations. Handled thousands of customers with care, delivering high-quality support that fostered trust and loyalty. Committed to resolving complaints/tickets quickly and thoroughly, resulting in satisfied customers. Regularly checked up on our customers to know how best I can serve them because I understand that they're the backbone of every business. EDUCATION __________________________________________________________________ B.S.c. Mass Communication: Enugu State University of Science & Technology (2021) TRAINING AND CERTIFICATE __________________________________________________________________ ●​ ●​ ●​ ●​ On Demand Digital IT Skills - Digital Witch Training (2024) Virtual Assistant - ALX Africa (2024) Customer Support Skills - Udemy (2023) Microsoft office Suite & Google Suite - Zubis Computer Academy (2020)